Skip to main content

FORGE Zigbee 3.0 & Bluetooth Dual Mode Smart Home Gateway with IR Control

Forge

Terry's Online Price $145.00
(No reviews yet) Write a Review
SKU:
STK FESMBTZGBIRGTWA
UPC:
341428748472
Availability:
Usually Ships in 24 Hours
Adding to cart… The item has been added
FORGE Logo

FORGE Zigbee 3.0 and Bluetooth Smart Home Gateway with IR Control

The FORGE Zigbee 3.0 and Bluetooth Smart Home Gateway with IR Control (FESMBTZGBIRGTWA) is a compact black smart home hub with a built-in infrared (IR) remote. It runs Zigbee 3.0 and Bluetooth smart devices - the FORGE Tuya smart locks among them - and the TVs, air-conditioners and other appliances you normally work with a handheld remote, all from the Tuya app.

It sends infrared in every direction to reach appliances across a room, learns buttons from remotes it does not already know, and joins a 2.4 GHz Wi-Fi network so you can control everything from anywhere. It powers from a standard 5 V USB adapter through its Micro USB port. Made in China for FORGE, an Australian brand based in Ringwood, Victoria.

Dispatch
Estimated Dispatch
Usually ships in 24 hours.
About FORGE
Owned by FORGE Electrical (Australia) · Manufactured in China. Our independent FORGE brand profile sets out how the range compares with the other brands we stock.

Key Features

  • Smart hub and universal remote in one - Zigbee 3.0 and Bluetooth for smart devices, infrared for appliances, all in the Tuya app.
  • Remote access for FORGE Tuya locks - the same Zigbee 3.0 and Bluetooth bridge as the white FORGE gateway: it links the Bluetooth locks to your Wi-Fi for remote use and sits alongside the Wi-Fi locks as a hub. See the compatible locks.
  • Controls infrared appliances - TVs, air-conditioners, set-top and TV boxes, fans and audio systems that use an infrared remote.
  • Remote library plus learning - pick your appliance's brand from the built-in library, or teach the hub buttons from almost any infrared remote.
  • Whole-room coverage - sends infrared in every direction, so one hub can reach several appliances in the same room.
  • Schedules, scenes and automations - the air-con on before you get home, the TV off at bedtime, or appliances that respond to Zigbee sensors.
  • Control from anywhere - on your 2.4 GHz Wi-Fi, the app works away from home as well as on the couch.
  • One of our modules and Wi-Fi gateways.

How It Works

The hub joins your Wi-Fi router and links three kinds of device to the Tuya app:

  • Zigbee 3.0 devices - sensors, plugs, switches and lights pair to the hub and form a low-power mesh.
  • Bluetooth devices - Bluetooth smart devices within range of the hub.
  • Infrared appliances - the hub sends the same infrared signals as the appliance's own remote.

Commands from the app travel over the internet to the hub, which passes them on by Zigbee, Bluetooth or infrared. The Tuya platform is covered in Chapter 15, and gateways in general in Chapter 08 - what a gateway actually does.

Infrared Remote Control - TVs, Air-Conditioners and More

Infrared is the invisible light a TV or air-conditioner remote uses. The hub carries a library of remote codes for common appliance brands: choose the appliance type and brand in the app, test a few buttons, and the app gives you an on-screen remote. If your appliance is not in the library, learning mode copies its remote button by button.

Works with
Appliances with an infrared remote - most TVs, split-system and window air-conditioners, set-top and TV boxes, fans and audio systems.
Will not work with
Remotes that work by radio (RF) or Bluetooth - many ceiling fans, garage door and gate remotes, and some newer TV and soundbar remotes. Not sure which kind you have? Send us the appliance model.

Infrared needs a clear line of sight. Place the hub in the same room as the appliances, out in the open rather than inside a cabinet, within about 10 m.

Compatible Locks

This hub has the same Zigbee 3.0 and Bluetooth radios as the FORGE Zigbee 3.0 and Bluetooth Dual Mode Smart Home Gateway, so it serves the same FORGE locks: every lock that runs on Tuya, or comes in a Tuya version. The Bluetooth locks need a gateway for remote use - this one bridges their Bluetooth to your Wi-Fi the way the G5 does for the TTLock locks - and the Wi-Fi locks take it as an optional hub. Choose it over the white gateway when you also want appliance control.

Image Lock Item Code App Gateway Fit
FORGE K5 fingerprint outdoor smart key safe FORGE K5 Fingerprint Outdoor Smart Key Safe FESMTLKK5BA Tuya (Bluetooth) Bluetooth lock - the gateway bridges it to Wi-Fi for remote use
FORGE H2 frameless glass door handle smart lock FORGE H2 Frameless Glass Door Handle Smart Lock FEGLHDLG7A Tuya (Bluetooth) Bluetooth lock - the gateway bridges it to Wi-Fi for remote use
FORGE A7 automatic push pull smart lock - outside and inside panels FORGE A7 Automatic Push Pull Smart Lock FESMTLKA7BLKA Tuya (Bluetooth) Bluetooth lock - the gateway bridges it to Wi-Fi for remote use
FORGE A7X automatic push pull smart lock in antique copper - outside and inside panels FORGE A7X Automatic Push Pull Smart Lock FESMTLKA7XATCA Tuya (Bluetooth) Bluetooth lock - the gateway bridges it to Wi-Fi for remote use
FORGE A2 automatic push pull smart lock - outside and inside panels FORGE A2 Automatic Push Pull Smart Lock FESMTLKA2BLKA Tuya (Bluetooth) Bluetooth lock - the gateway bridges it to Wi-Fi for remote use
FORGE smart handle mortice lock - lever handle and mortice escutcheon FORGE Smart Handle Mortice Lock FESMTLKS2M4585A Tuya (Bluetooth) Bluetooth lock - the gateway bridges it to Wi-Fi for remote use
FORGE smart lever lock in black FORGE Smart Lever Lock FELCKA201BA Tuya (Bluetooth) Bluetooth lock - the gateway bridges it to Wi-Fi for remote use
FORGE smart handle lock with deadbolt in black FORGE Smart Handle Lock with Deadbolt FELCKA233BA Tuya (Bluetooth) Bluetooth lock - the gateway bridges it to Wi-Fi for remote use
FORGE smart door knob in black FORGE Smart Door Knob FESMDRKNBD260A Tuya (Bluetooth) Bluetooth lock - the gateway bridges it to Wi-Fi for remote use
FORGE E15 smart handle lock - outside and inside panels FORGE E15 Smart Handle Lock FESMTLKE15BLKA Tuya (Bluetooth) Bluetooth lock - the gateway bridges it to Wi-Fi for remote use
FORGE D5 video doorbell smart deadbolt - outside keypad camera and inside unit FORGE D5 Video Doorbell Smart Deadbolt FESMLCKAL501A Tuya, Wi-Fi built in Wi-Fi lock - no gateway needed for remote access; optional hub alongside it
FORGE H1 frameless glass door handle smart lock FORGE H1 Frameless Glass Door Handle Smart Lock FEGLHDLG6A Forge Smart (Tuya), Wi-Fi built in Wi-Fi lock - no gateway needed for remote access; optional hub alongside it
FORGE A60 push pull smart lock - indoor screen and outside panel FORGE A60 Push Pull Smart Lock FESLATV1A Forge Smart (Tuya), Wi-Fi built in Wi-Fi lock - no gateway needed for remote access; optional hub alongside it
FORGE A80 push pull smart lock - indoor screen and outside panel FORGE A80 Push Pull Smart Lock FESLATV2A Forge Smart (Tuya), Wi-Fi built in Wi-Fi lock - no gateway needed for remote access; optional hub alongside it
FORGE RD6 double-sided video doorbell smart rim lock - keypad, rim lock and remote FORGE RD6 Double-Sided Video Doorbell Smart Rim Lock FERMRD6B Forge Smart (Tuya), Wi-Fi built in Wi-Fi lock - no gateway needed for remote access; optional hub alongside it
FORGE H100 IP68 double-sided outdoor gate smart lock FORGE H100 Double-Sided IP68 Outdoor Gate Smart Lock FEDBHDH1UA Forge Smart (Tuya), Wi-Fi built in Wi-Fi lock - no gateway needed for remote access; optional hub alongside it
FORGE S1 slimline push pull smart lock - inside and outside panels FORGE S1 Slimline Push Pull Smart Lock FESMTLKS1BA Forge Smart (Tuya), Wi-Fi built in Wi-Fi lock - no gateway needed for remote access; optional hub alongside it
FORGE G4 frameless glass door video doorbell smart lock FORGE G4 Frameless Glass Door Video Doorbell Smart Lock FEGLG16VDA Forge Smart (Tuya), Wi-Fi built in Wi-Fi lock - no gateway needed for remote access; optional hub alongside it
FORGE double-sided automatic rim lock on a security door FORGE Double-Sided Automatic Smart Rim Lock FEDSG200DBA Forge Smart (Tuya), Wi-Fi built in Wi-Fi lock - no gateway needed for remote access; optional hub alongside it
FORGE GY04 double-sided deadbolt rim lock in black FORGE GY04 Double-Sided Smart Deadbolt Rim Lock FESMTLKGY04BA Forge Smart (Tuya), Wi-Fi built in Wi-Fi lock - no gateway needed for remote access; optional hub alongside it
FORGE H2 ultra slim aluminium frame smart lock with lever handles FORGE H2 Slimline Aluminium Frame Smart Lock FEUTSLMH2A Forge Smart (Tuya), Wi-Fi built in Wi-Fi lock - no gateway needed for remote access; optional hub alongside it
FORGE S3 aluminium frame push pull smart lock FORGE S3 Aluminium Frame Push Pull Smart Lock - Forge Smart (Tuya) version FESLFAS3A Forge Smart (Tuya), Wi-Fi built in Tuya version of the S3 - no gateway needed for remote access; optional hub alongside it. The TTLock version (FESLFAS3T) takes the G5
FORGE H60 outdoor smart lock - Forge Smart (Tuya) version FORGE H60 Outdoor Smart Lock - Forge Smart (Tuya) version FESLHDH4TY Forge Smart (Tuya), Wi-Fi built in Tuya version of the H60 - no gateway needed for remote access; optional hub alongside it. The TTLock version (FESLHDH4TT) takes the G5
FORGE H1 double-sided outdoor gate smart lock FORGE H1 Double-Sided Gate Smart Lock - Forge Smart (Tuya) version FEDBHDH1A Forge Smart (Tuya), Wi-Fi built in Tuya version of the H1 - no gateway needed for remote access; optional hub alongside it. The TTLock version (FEDBHDH1T) takes the G5
FORGE G3 frameless glass door smart lock - Forge Smart (Tuya) version FORGE G3 Frameless Glass Door Smart Lock - Forge Smart (Tuya) version FEGLFFKEYG9A Forge Smart (Tuya), Wi-Fi built in Tuya version of the G3 - no gateway needed for remote access; optional hub alongside it. The TTLock version (FEGLFFKEYG9TA) takes the G5
FORGE RD1 outdoor smart rim lock - Forge Smart (Tuya) version FORGE RD1T Outdoor Smart Rim Lock - Forge Smart (Tuya) version FERMOTYA Forge Smart (Tuya), Wi-Fi built in Tuya version of the RD1 - no gateway needed for remote access; optional hub alongside it. The TTLock version (FERMOTTA) takes the G5

Not for the FORGE TTLock locks - they take the FORGE TTLock G5 gateway. For any other lock, send us the model before ordering.

FORGE Gateways - Item Code Family

Three FORGE gateways, each for a different job - choose by the app your lock uses and whether you also want appliance control.

Image Gateway Item Code App Radios Best For
FORGE Zigbee 3.0 and Bluetooth dual mode smart home gateway, white FORGE Zigbee 3.0 and Bluetooth Dual Mode Smart Home Gateway FESMBTZGBDGTWYA Tuya Zigbee 3.0 and Bluetooth; 2.4 GHz Wi-Fi Remote access for the FORGE Tuya Bluetooth locks, plus Zigbee and Bluetooth smart home devices
FORGE Zigbee 3.0 and Bluetooth smart home gateway with IR control, black FORGE Zigbee 3.0 and Bluetooth Smart Home Gateway with IR Control (this product) FESMBTZGBIRGTWA Tuya Zigbee 3.0, Bluetooth and infrared (IR); 2.4 GHz Wi-Fi Remote access for the FORGE Tuya Bluetooth locks and Zigbee and Bluetooth smart home devices, plus TVs, air-conditioners and other appliances with infrared remotes
FORGE TTLock G5 gateway FORGE TTLock G5 Gateway TTGTWG5 TTLock Bluetooth; dual-band 2.4 and 5 GHz Wi-Fi Remote access for the FORGE TTLock locks

FORGE FESMBTZGBIRGTWA - Specifications

Brand FORGE (FORGE Electrical, Ringwood VIC)
Item Code FESMBTZGBIRGTWA
Product Type Zigbee 3.0 and Bluetooth smart home gateway with infrared (IR) remote control
App Tuya (Tuya Smart or Smart Life app)
Radios Zigbee 3.0, Bluetooth and infrared
Suits Every FORGE Tuya lock (list above), Zigbee 3.0 or Bluetooth smart home devices and infrared appliances in the Tuya app
Infrared 38 kHz, 360-degree coverage, about 10 m in the same room
Wi-Fi 2.4 GHz only - 5 GHz networks are not supported
Power Micro USB, DC 5 V
Operating Conditions Indoors, -10 to +55 °C, 10-90% relative humidity
Colour Black
Warranty 2 years

Setup and Placement

  1. Install the Tuya Smart app (Smart Life works the same way), register, and turn on Bluetooth and location on your phone.
  2. Plug the hub in where it has a clear view of the appliances you want to control - out in the open, not inside a cabinet - and within reach of your Wi-Fi.
  3. Put the hub into pairing mode - its light flashes quickly; if it does not, hold the reset button (a small pinhole) until it does - then tap Add Device in the app and enter your 2.4 GHz Wi-Fi details.
  4. Add each appliance: select the hub in the app, choose the appliance type and brand, and test the buttons. If no library code works, use learning mode and press each button on the original remote while pointing it at the hub.
  5. Add Zigbee and Bluetooth devices through the hub in the app.

Want it set up for you? We offer installation across the Gold Coast.

Frequently Asked Questions

Which appliances can it control?
Any appliance with an infrared remote - most TVs, air-conditioners, set-top and TV boxes, fans and audio systems. Remotes that work by radio (RF) or Bluetooth are not supported.
Does it need to see the appliance?
Yes. Infrared travels in straight lines like light, so the hub needs a clear path to each appliance, ideally in the same room and within about 10 m. For appliances in different rooms, use one hub per room.
What if my remote is not in the library?
Use learning mode: point the original remote at the hub, press each button you want, and the app saves them as a custom remote.
Can I use it with a FORGE smart lock?
Yes. It has the same Zigbee 3.0 and Bluetooth radios as the white FORGE gateway, so it bridges the FORGE Tuya Bluetooth locks to your Wi-Fi for remote use and sits alongside the Wi-Fi models as an optional hub - see the compatible locks.
Does my router need to be 2.4 GHz?
Yes - the hub joins 2.4 GHz networks only. Most routers broadcast both bands under one name; if the hub will not join, see band steering and the most common cause of Wi-Fi trouble.

Additional Information

  • Infrared is one-way. The hub sends the command but cannot see whether the TV or air-con responded, so the app may show an appliance as on when it missed the signal. Keep the hub's view clear and check the appliance after setting up a schedule.
  • One hub per room for infrared. Infrared does not pass through walls; Zigbee devices elsewhere in the house still connect through the Zigbee mesh.
  • Pair it with sensors. An automation can turn the air-conditioner off when a Zigbee window sensor reports the window open.
  • Keep it powered. Schedules, scenes and remote control stop while the hub is unplugged or offline.
  • Only need a gateway for a FORGE lock? The white FORGE Zigbee 3.0 and Bluetooth Dual Mode Smart Home Gateway does the same job for the locks without the infrared remote.

Warranty

Warranty
Warranty
2-year FORGE warranty from the date of delivery - covers defects in materials and workmanship under normal use. Excludes improper installation or maintenance, misuse, accident, normal wear and tear (including fading or dulling of finishes) and water damage beyond the product's rated IP protection. Proof of purchase required for all claims. Returns & Warranty | FORGE warranty terms
FORGE Logo

FORGE Zigbee 3.0 and Bluetooth Smart Home Gateway with IR Control - FAQ, Setup and Owner's Guide

Everything below is here to help you choose, set up and live with this hub. For general smart lock questions see our Smart Lock FAQ (Chapter 13), and for how gateways compare, Chapter 08 of our Buyer's Guide.

Choosing the Right Hub

How is it different from the white Zigbee 3.0 and Bluetooth gateway?
Both have Zigbee 3.0 and Bluetooth and join 2.4 GHz Wi-Fi. This black hub adds the infrared remote for appliances. Both serve the same FORGE Tuya locks; the white gateway is the plainer choice when appliance control is not wanted.
Which smart locks does it suit?
Every FORGE lock on Tuya. The Bluetooth locks need it for remote use: FORGE K5 Fingerprint Outdoor Smart Key Safe, FORGE H2 Frameless Glass Door Handle Smart Lock, FORGE A7 Automatic Push Pull Smart Lock, FORGE A7X Automatic Push Pull Smart Lock, FORGE A2 Automatic Push Pull Smart Lock, FORGE Smart Handle Mortice Lock, FORGE Smart Lever Lock, FORGE Smart Handle Lock with Deadbolt, FORGE Smart Door Knob and FORGE E15 Smart Handle Lock. The Wi-Fi locks have Wi-Fi built in and take it as an optional hub: FORGE D5 Video Doorbell Smart Deadbolt, FORGE H1 Frameless Glass Door Handle Smart Lock, FORGE A60 Push Pull Smart Lock, FORGE A80 Push Pull Smart Lock, FORGE RD6 Double-Sided Video Doorbell Smart Rim Lock, FORGE H100 Double-Sided IP68 Outdoor Gate Smart Lock, FORGE S1 Slimline Push Pull Smart Lock, FORGE G4 Frameless Glass Door Video Doorbell Smart Lock, FORGE Double-Sided Automatic Smart Rim Lock, FORGE GY04 Double-Sided Smart Deadbolt Rim Lock and FORGE H2 Slimline Aluminium Frame Smart Lock, and the Tuya versions of the FORGE S3 Aluminium Frame Push Pull Smart Lock (Tuya version), FORGE H60 Outdoor Smart Lock (Tuya version), FORGE H1 Double-Sided Gate Smart Lock (Tuya version), FORGE G3 Frameless Glass Door Smart Lock (Tuya version) and FORGE RD1T Outdoor Smart Rim Lock (Tuya version). FORGE TTLock locks take the FORGE TTLock G5 gateway.

Infrared Remote Control

Will it work with my split-system air-conditioner?
In most cases, yes - most split systems use an infrared remote. The app's air-conditioner remote sets mode, temperature and fan speed. If your brand is not in the library, learning mode works best for simple buttons such as on and off, because an air-conditioner remote sends its whole setting with every press.
Can I put appliances on a schedule?
Yes. Timers and schedules in the app can switch the air-con on before you get home on weekdays, or turn the TV off at a set time each night.
Can it control appliances in other rooms?
Only those it can see. Infrared does not pass through walls, so use one hub for each room with appliances to control.

Setting Up

How do I add it to the app?
Plug it in, check its light is flashing quickly (if not, hold the reset button until it is), then tap Add Device in the Tuya Smart app and enter your 2.4 GHz Wi-Fi details. Smart Life works the same way.
It will not join my Wi-Fi - what now?
It needs a 2.4 GHz network. Many routers merge 2.4 and 5 GHz under one name, which can stop set-up; see band steering and the most common cause of Wi-Fi trouble.
What do I need to power it?
A Micro USB cable and a 5 V USB power adapter - the kind used for older phones. Ask us what is in the box before you order if you need them supplied.

Zigbee and Smart Home Devices

What is Zigbee 3.0?
A low-power wireless standard made for smart home devices. Zigbee devices form a mesh - mains-powered devices such as plugs and switches pass signals along to reach further - and version 3.0 brought the older Zigbee profiles under one standard, so devices from different makers can work together. More on how Zigbee differs from Z-Wave.
Will my existing Zigbee devices work with it?
Devices made for the Tuya app - often sold as Tuya or Smart Life compatible - pair directly. A Zigbee device made for another brand's hub may pair with only basic functions, or not at all. Send us the model and we will check before you buy.

Platform and Data

Which platform does the hub run on, and where is my data held?
Tuya - the hub is set up in the Tuya Smart app (Smart Life works the same way) and joins your 2.4 GHz Wi-Fi, so commands from away from home pass through the Tuya cloud. Tuya is a Chinese company headquartered in Hangzhou with regional data centres. Tuya provisions Australian accounts to its Central Europe data centre, and there is no Australian data centre. For the platform-by-platform picture see where each smart lock platform hosts its data, and for how Tuya compares with TTLock data sovereignty in our TTLock vs Tuya comparison.

Related Products, Guides and Chapters

Gateways: FORGE Zigbee 3.0 and Bluetooth Dual Mode Smart Home Gateway · FORGE TTLock G5 Gateway · all modules and Wi-Fi gateways

Locks it serves: FORGE K5 Fingerprint Outdoor Smart Key Safe · FORGE H2 Frameless Glass Door Handle Smart Lock · FORGE A7 Automatic Push Pull Smart Lock · FORGE A7X Automatic Push Pull Smart Lock · FORGE A2 Automatic Push Pull Smart Lock · FORGE Smart Handle Mortice Lock · FORGE Smart Lever Lock · FORGE Smart Handle Lock with Deadbolt · FORGE Smart Door Knob · FORGE E15 Smart Handle Lock · FORGE D5 Video Doorbell Smart Deadbolt · FORGE H1 Frameless Glass Door Handle Smart Lock · FORGE A60 Push Pull Smart Lock · FORGE A80 Push Pull Smart Lock · FORGE RD6 Double-Sided Video Doorbell Smart Rim Lock · FORGE H100 Double-Sided IP68 Outdoor Gate Smart Lock · FORGE S1 Slimline Push Pull Smart Lock · FORGE G4 Frameless Glass Door Video Doorbell Smart Lock · FORGE Double-Sided Automatic Smart Rim Lock · FORGE GY04 Double-Sided Smart Deadbolt Rim Lock · FORGE H2 Slimline Aluminium Frame Smart Lock · FORGE S3 Aluminium Frame Push Pull Smart Lock (Tuya version) · FORGE H60 Outdoor Smart Lock (Tuya version) · FORGE H1 Double-Sided Gate Smart Lock (Tuya version) · FORGE G3 Frameless Glass Door Smart Lock (Tuya version) · FORGE RD1T Outdoor Smart Rim Lock (Tuya version)

Guides and chapters: Chapter 08 - other gateway systems · Chapter 15 - Tuya · Chapter 10 - FORGE brand profile · what is Tuya? · Zigbee vs Z-Wave · band steering and Wi-Fi trouble

FORGE Logo

FORGE Warranty

FORGE Electrical products sold by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries are covered by FORGE's 2-year warranty against defects. All warranty claims are lodged with us, and we liaise with FORGE on your behalf.

Warranty Summary

DetailCoverage
WarrantorFORGE Electrical
Duration2 years from the date of delivery
Who is coveredThe original purchaser
What is coveredDefects in materials and workmanship under normal use and service
RemedyRepair or replacement of the product or faulty part, with new or refurbished goods, at FORGE's discretion and at no charge
Proof of purchaseRequired for all claims
Applies toFORGE-branded products only

How to Make a Claim

For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
  1. Notify us in writing within the 2-year warranty period, including your proof of purchase and a description of the fault.
  2. We will assess your claim with FORGE and advise the next steps. The product may need to be returned for assessment.
  3. Where the defect is covered, FORGE will repair or replace the product or faulty part at no charge.

Exclusions

The FORGE warranty does not cover:

  • Improper installation, maintenance or operation, including not following FORGE's product specifications or instructions
  • Normal wear and tear
  • Misuse, abuse, negligence or accident
  • Modification by anyone other than FORGE Electrical
  • External causes such as natural disasters
  • Damage from excessive rain, water ingress, flooding or other liquid exposure beyond the product's rated IP protection level
  • Cosmetic ageing of outdoor finishes - light colour fading, surface dulling or minor oxidation from UV exposure, humidity and temperature changes
IP Ratings Are Not a Guarantee Against Extreme Weather
IP ratings on FORGE outdoor locks are intended for general outdoor conditions - rain, sun and dust. They do not guarantee performance under extreme exposure such as driving rain, hailstorms, constant salt spray, flooding or immersion.

Important Notes

Outdoor Installations
In unusually harsh or exposed locations, FORGE strongly recommends fitting a rain cover or protective hood over the lock to shield it from direct weather and driving rain. If your product has been exposed to water, contact us for support.
Your Rights Under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The FORGE warranty is in addition to these rights.
Ask our expert locksmith - 30 years experience

Confused? Overwhelmed? We get it.

Choosing the right smart lock can be genuinely tricky - door types, backsets, app platforms, compatibility with your existing hardware... there is a lot to consider. We have decades of experience fitting locks of all types, including smart locks, and we are happy to help.

Our expert recommendation service is free. Upload a few photos of your door and describe what you need, and one of our qualified locksmiths will give you a personalised recommendation.

Get Your Free Recommendation →

How it works - three easy steps:

1. Upload photos

A few clear shots of your door, lock and frame - inside and out.

2. We assess

Our locksmith reviews your setup and requirements - door type, weather exposure, how you want to use it.

3. You get a recommendation

A personalised recommendation tailored to your door, budget and needs. No pressure, no upsell.

Also useful while you are deciding: