FORGE Warranty
FORGE Electrical products sold by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries are covered by FORGE's 2-year warranty against defects. All warranty claims are lodged with us, and we liaise with FORGE on your behalf.
Warranty Summary
How to Make a Claim
- Notify us in writing within the 2-year warranty period, including your proof of purchase and a description of the fault.
- We will assess your claim with FORGE and advise the next steps. The product may need to be returned for assessment.
- Where the defect is covered, FORGE will repair or replace the product or faulty part at no charge.
Exclusions
The FORGE warranty does not cover:
- Improper installation, maintenance or operation, including not following FORGE's product specifications or instructions
- Normal wear and tear
- Misuse, abuse, negligence or accident
- Modification by anyone other than FORGE Electrical
- External causes such as natural disasters
- Damage from excessive rain, water ingress, flooding or other liquid exposure beyond the product's rated IP protection level
- Cosmetic ageing of outdoor finishes - light colour fading, surface dulling or minor oxidation from UV exposure, humidity and temperature changes
IP ratings on FORGE outdoor locks are intended for general outdoor conditions - rain, sun and dust. They do not guarantee performance under extreme exposure such as driving rain, hailstorms, constant salt spray, flooding or immersion.
Important Notes
In unusually harsh or exposed locations, FORGE strongly recommends fitting a rain cover or protective hood over the lock to shield it from direct weather and driving rain. If your product has been exposed to water, contact us for support.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The FORGE warranty is in addition to these rights.
Confused? Overwhelmed? We get it.
Choosing the right smart lock can be genuinely tricky - door types, backsets, app platforms, compatibility with your existing hardware... there is a lot to consider. We have decades of experience fitting locks of all types, including smart locks, and we are happy to help.
Our expert recommendation service is free. Upload a few photos of your door and describe what you need, and one of our qualified locksmiths will give you a personalised recommendation.
Get Your Free Recommendation →How it works - three easy steps:
1. Upload photos
A few clear shots of your door, lock and frame - inside and out.
2. We assess
Our locksmith reviews your setup and requirements - door type, weather exposure, how you want to use it.
3. You get a recommendation
A personalised recommendation tailored to your door, budget and needs. No pressure, no upsell.
Also useful while you are deciding: