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Borg Mechanical Digital BL2615MGPROECP Gate Lock – Horizontal Rim Deadbolt – Non-Handed – Marine Grade Pro – Easicode – Black

Borg

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SKU:
STK BL2615MGPROECP
UPC:
9329673291562
Availability:
Special Order (call for estimated dispatch times)
Colour/Finish:
Black
Type of Handle:
Knob
Back-Set:
148mm
Type of Lock:
Deadbolt
feature_rotate:
1
atc-product:
736
Access Method:
Pin Code
Feature:
Marine Grade
Feature:
Rain Resistant
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Borg Mechanical Digital BL2615MGPROECP Gate Lock - Horizontal Rim Deadbolt - Non-Handed - Marine Grade Pro - Easicode - Black

At A Glance

At A Glance
PIN code outsidePIN Code
(Outside)
Inside knobInside Knob
(Lock from Inside)
No key overrideKey Override
(Not Available)

The Borg BL2615 MG Pro ECP is a fully mechanical Marine Grade Pro digital gate lock with a horizontal rim deadbolt. Unlike tubular latches or gate slam latches that mount into the door edge or face, the BL2615 bolts horizontally into a strike fixed to the gate post. This makes it the correct lock for applications where vertical height on the gate frame is limited, where a rim-mounted horizontal bolt is specified, or where a strong mechanical deadbolt is preferred over a spring latch for external gate security.

Operating logic: enter the code on the keypad to retract the bolt and open the gate. To lock from inside, rotate the internal knob to throw the bolt. The bolt remains thrown until the correct code is entered again from outside. There is no spring latch mechanism - the gate stays locked until deliberately opened. For gates that must auto-latch on close (such as pool barriers), this is not the correct product - see the BL3430 MG Pro ECP or BL3400 MG Pro ECP which include spring latches.

The BL2615MGPROECP is non-handed - two interchangeable faceplates are supplied, making it suitable for left or right hand gates. Marine Grade Pro construction with 316 stainless steel internal components and MG Pro 2 black coating delivers 1,000 hours of continuous salt spray resistance. ISPS compliant for marine and port facility applications. Fully mechanical - no batteries, no wiring. Cycle tested to 100,000 operations - significantly more than the BL2606 or BL2506 hook bolt range. For more on the MG Pro 2 designation see MG Pro and ECP Explained.

Dispatch
Estimated Warehouse Dispatch
Usually same day if ordered before 11am AEST (excluding weekends and Qld public holidays).
Deadbolt
Horizontal Rim Deadbolt - Not a Latch
The BL2615 uses a stainless steel laminated horizontal deadbolt with a 40mm throw. The bolt travels laterally into a rim or mortice strike on the gate post - not into the door edge. Both a rim strike and a mortice strike are supplied. The strike has an oversized vertical cutout to allow for gate movement and flex without disengaging the bolt. This is a deadbolt - the gate remains secured until the code is entered; there is no spring-return auto-latch function. For the latch-vs-bolt comparison see Latch vs Bolt - When to Choose a Bolt.
Marine grade
Marine Grade Pro 2 - 316 Stainless Steel - 1,000 Hour Salt Spray Tested - ISPS Compliant
316 stainless steel internal components with MG Pro 2 black marine external coating. Tested to 1,000 continuous hours of salt spray. ISPS (International Ship and Port Security) compliant. Suitable for marinas, ports, marine facilities, coastal, beachside, and waterfront gate applications. See MG Pro and ECP Explained - Salt Spray.
Corrosion warranty
Corrosion Resistance Warranted - 12 Months
Borg warrants corrosion resistance for 12 months from date of sale under normal use conditions. Correct maintenance is required for the warranty to apply - see the marine maintenance note in Additional Information below.
Easicode Pro
Easicode Pro - On-Door Code Change
The PIN code can be changed while the lock is fitted using the included code change key. No lock removal required. An optional code change deactivation plug is included to prevent unauthorised code changes once set. Full procedure at Changing Codes - Borg ECP.
No batteries
Fully Mechanical - No Batteries Required
Entirely mechanical. No power source, no wiring, and no battery maintenance at any point in the product's lifetime. See What Is a Mechanical Digital Lock?
Does not auto-latch
Gate Does Not Auto-Latch on Close - Deadbolt Must Be Thrown Manually
The BL2615 is a deadbolt, not a spring latch. Closing the gate does not lock it - someone must actively turn the inside knob to throw the bolt. If auto-latching is a requirement (for example a pool gate that must self-latch under Queensland pool safety legislation), this lock is not the correct product. For auto-latching gate locks see Self-Latching Gate Locks, or consider the BL3430 MG Pro ECP.
Suitable
Designed for Light to Medium Use - External Gate and Marine Facility Applications
Cycle tested to 100,000 operations. Suitable for external gate and marine facility applications with regular servicing.
Not suitable for high traffic
Not Suitable for Very High Traffic Commercial Use Without a Servicing Schedule
For very high cycle heavy-duty applications, consider the Lockwood DX Mortice, Borg BL7701 Heavy Duty, or Carbine CDL7100 Heavy Duty.
Single PIN only
Single PIN Code Only
The BL2615MGPROECP accepts one active PIN code at a time. Multiple codes cannot be stored simultaneously. The code can be changed on the gate using Easicode Pro without removing the lock.

Key Features

  • Horizontal rim deadbolt - stainless steel laminated bolt with 40mm throw; travels laterally into a gate post strike.
  • Code to open from outside; turn inside knob to lock - deadbolt stays thrown until code is entered again from outside.
  • Non-handed - two interchangeable faceplates supplied for left or right hand gate configuration.
  • Easicode Pro (ECP) on-door code change - no lock removal required; code change deactivation plug included.
  • Marine Grade Pro 2 (MG Pro 2) black external coating; 316 stainless steel internal components; chemically treated for extra strength.
  • 1,000 hour continuous salt spray tested; ISPS compliant.
  • Over 4,000 non-sequential code combinations.
  • Fully mechanical - no batteries, no wiring, no power source.
  • Cycle tested to 100,000 operations.
  • Both rim strike and mortice strike supplied; oversized vertical cutout in strike for gate movement and flex.
  • Suits gates and doors from 35mm to 85mm thick.
  • All fixings and mounting hardware included.
  • Browse all Digital Mechanical Locks.

What's in the Box

  • Borg BL2615 MG Pro ECP outside keypad and knob assembly (black MG Pro 2)
  • Inside knob assembly (black MG Pro 2)
  • Horizontal stainless steel laminated deadbolt (40mm throw)
  • Rim strike (oversized vertical cutout for gate movement)
  • Mortice strike (oversized vertical cutout for gate movement)
  • 2 x interchangeable faceplates (for left and right hand configuration)
  • Easicode Pro code change key
  • Code change deactivation plug (optional use)
  • All fixing screws and mounting hardware

Suitable Uses

  • External gate installations where a horizontal rim deadbolt is required or preferred over a spring latch - see Buyer's Guide Ch 16 - Gates.
  • Gates where vertical height on the frame is limited and a horizontal mounting profile is the correct solution.
  • Marine facilities, ports, marinas, and waterfront access gates requiring ISPS compliance.
  • Coastal, beachside, and saltwater-adjacent gate applications where Marine Grade Pro corrosion resistance is the specification.
  • Applications requiring a positive deadbolt mechanism - the gate stays locked until the code is entered; it will not auto-latch on close.
  • Left or right hand gate configurations (non-handed; faceplate reversible on site).
  • Browse all Digital Mechanical Locks.

Full Specifications

Brand Borg Locks
Model BL2615MGPROECP
Series BL2600 - Marine Grade Pro ECP
Finish Black (MG Pro 2 marine external grade coating)
Internal Components 316 stainless steel; chemically treated for extra strength
Salt Spray Testing 1,000 hours continuous
ISPS Compliance Yes - International Ship and Port Security compliant
Operation Type Fully mechanical - no batteries, no power
Bolt Type Horizontal rim deadbolt - stainless steel laminated
Bolt Throw 40mm
Bolt Withdrawn Length 32mm (1 1/4")
Bolt Thrown Length 70mm (2 3/4")
Handing Non-handed - two interchangeable faceplates supplied for left or right hand
Operating Sequence Code entered outside - bolt retracts (gate opens). Turn inside knob - bolt throws (gate locks).
Code Change Easicode Pro (ECP) - on-door, no lock removal required
Code Combinations Over 4,000; non-sequential (any-order entry)
PIN Codes Stored Single PIN code only
Key Override No
Strikes Supplied Rim strike and mortice strike; oversized vertical cutout for gate movement
Gate / Door Thickness 35mm to 85mm
Cycle Tested 100,000 operations

Dimensions

Borg BL2615MGPROECP inside deadbolt unit dimensional drawing showing horizontal bolt throw 40mm stainless steel laminated deadbolt and inside knob profile dimensions
Inside unit - deadbolt and knob dimensional drawing. 40mm bolt throw. Door thickness: 35-85mm.
Borg BL2615MGPROECP outside keypad unit dimensional drawing showing keypad body height width and depth profile for horizontal mount gate installation
Outside unit - keypad and knob dimensional drawing.

Frequently Asked Questions

How is this different from a normal gate lock or gate latch?
The BL2615 uses a horizontal rim deadbolt - the bolt travels laterally (horizontally) into a strike on the gate post, rather than vertically or into the door edge like a tubular latch. There is no spring-return latch function; closing the gate does not auto-latch it. This makes it suitable where a positive deadbolt mechanism is required, or where vertical height on the gate frame is too limited for a conventional gate lock. For the full latch-vs-bolt explanation see Latch vs Bolt Mechanical Digital Locks.
How do I operate this lock?
To open from outside: enter the code on the keypad - the bolt retracts, allowing the gate to be pushed or pulled open. To lock from inside: rotate the internal knob to throw the bolt into the strike. The gate is now deadbolted and requires the code to open from outside. Note: the bolt will not automatically throw when the gate closes - you must actively turn the knob to lock it after each close.
What is non-handed and how do I set the hand on site?
Non-handed means the lock body can be configured for either a left or right hand gate without ordering a different product. Two interchangeable faceplates are supplied. Select the faceplate that suits your gate hand (determined from the outside - left hand = hinges on the left; right hand = hinges on the right), attach it to the lock body, and install. No other modification is required. See Understanding Door Handing in Australia if unsure of your gate hand.
How do I change the PIN code?
With the gate in the open position, enter the current code. Insert the Easicode Pro code change key into the hole in the * button and hold it down fully. Press C to clear the existing code. Enter the new code digits. Release the code change key. Press C to set the new code. Test the new code at least 5 times before closing the gate. If a mistake is made while entering the new code, press C to cancel and start again. The code is non-sequential - digits can be entered in any order. Full procedure at Changing Codes - Borg ECP.
What does ISPS compliant mean?
ISPS refers to the International Ship and Port Security Code, an international framework of measures to enhance the security of ships and port facilities. ISPS compliance for a lock means it meets the access control hardware requirements recognised under the ISPS framework. This makes the BL2615MGPROECP appropriate for marine facility gate access, port perimeter gates, and marina security applications where ISPS compliance is a specification requirement.

Additional Information

Gate Does Not Auto-Latch on Close:
This is a deadbolt, not a spring latch. The gate will not lock itself when it swings closed. Someone must actively turn the inside knob to throw the bolt after closing. If auto-latching is a requirement (for example a pool gate that must self-latch to comply with Queensland pool safety legislation), this lock is not the correct product. See the BL3400 MG Pro ECP or BL3430 MG Pro ECP (spring latch gate locks) or see Latch vs Bolt - Pool Gates.
Marine Grade Maintenance - MG Pro 2 Specific Regime:
Weekly: clean the keypad and deadbolt surfaces with marine-grade chrome polish; spray exposed bolt parts with WD40 or equivalent and wipe clean. Annually: remove the lock from the gate; spray the inside thoroughly with WD40 through the button holes at the back; spray all fixings and the deadbolt; press each button and operate the deadbolt several times to confirm smooth operation. This WD40 regime is specified in the Borg MG Pro series installation instructions for the marine-grade finish. For full servicing guidance see the Borg Lock Servicing Guide.
Strike Vertical Cutout - Gate Movement Allowance:
The oversized vertical cutout in both supplied strikes is specifically engineered to allow the gate post and gate to move relative to each other (due to wind loading, post flex, or seasonal movement) without the bolt disengaging. When positioning the strike, ensure the bolt engages cleanly in the centre of the cutout and that there is adequate vertical clearance for the expected gate movement at the installation site. A misaligned strike will either prevent bolt engagement or create binding and accelerated wear.
Strike Choice - Rim vs Mortice:
The rim strike is surface-mounted to the face of the gate post - easier to install and suits most applications. The mortice strike is recessed into the gate post for a cleaner appearance and more secure bolt engagement - it requires a mortice pocket to be cut in the post. Both have an oversized vertical cutout. Select based on your gate post material, aesthetics preference, and available installation time. For aluminium gate posts, the rim strike is almost always the correct choice.
Warranty
Borg Locks Warranty - 12 Months (Australia)
All Borg locks are warranted against mechanical defects in materials and workmanship under normal use and service for a minimum of 12 months from date of sale. The warranty does not cover damage arising from misuse, vandalism, or improper installation. The lock must not be dismantled - doing so will invalidate the warranty.
Purchased through Terry's Locksmiths or one of its trading brands? Contact Terry's Locksmiths first - we'll manage your warranty claim with the Australian distributor on your behalf. This warranty operates alongside your rights under the Australian Consumer Law.

 

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Borg BL2615MGPROECP - FAQ, Setup and Owner's Guide

Full detail on the BL2615 MG Pro ECP horizontal rim deadbolt gate lock. For context see What Is a Mechanical Digital Lock? and Buyer's Guide Chapter 16 - Mechanical Digital Locks.

The Horizontal Rim Deadbolt - How It Works

What makes a horizontal rim deadbolt different from other gate lock bolt types?
A horizontal rim deadbolt throws a square bolt laterally (sideways) into a strike on the gate post. Unlike a tubular latch (which spring-returns and auto-latches), a deadbolt stays in whatever position it was last put - thrown or withdrawn. Unlike a hook bolt (BL2506, BL2606) which only suits sliding gates, the horizontal deadbolt suits swinging gates. Unlike a standard rim deadbolt (BL2605), the horizontal orientation means installation height on the gate post is minimal, making it ideal where the gate frame is narrow. See Latch vs Bolt - When to Choose a Bolt.
How do I open and lock the gate?
To open from outside: enter your PIN code on the keypad. The bolt retracts and you can push or pull the gate open. To lock from inside: rotate the inside knob. The bolt throws into the strike and the gate is deadbolted. You cannot lock the gate from outside without the code. You cannot open the gate from outside without the code. From inside, the knob always operates the bolt freely - no code required.
Does the gate lock itself when it closes?
No. This is a deadbolt, not a spring latch. The bolt stays in whichever position it is in when the gate closes. If you want the gate to be locked after closing, someone must physically turn the inside knob to throw the bolt. If your application requires the gate to auto-lock on closing (such as a pool gate under Queensland pool safety legislation), the BL2615 is not the correct lock. Consider the BL3430 MG Pro ECP (back-to-back, spring latch) or BL2606 MG Pro ECP (sliding gate, hook bolt, auto-engages on close). See Latch vs Bolt - Pool Gates.
Which strike should I use - rim or mortice?
Both are supplied. The rim strike is surface-mounted to the face of the gate post - simpler to install and the correct choice for most aluminium gate post applications. The mortice strike is recessed into the post for a cleaner look and slightly more secure bolt engagement, but requires cutting a mortice pocket. For timber gate posts, either works well. For aluminium gate post sections, the rim strike is the more practical option as mortice pocketing aluminium requires care. Both have an oversized vertical cutout to allow for post movement.
How do I determine the hand of my gate and configure the lock?
Gate hand is determined from the outside (the side you face when approaching to open). If the hinges are on your left as you face the gate, it is a left-hand gate. If hinges are on your right, it is a right-hand gate. The BL2615 is non-handed - select the supplied faceplate that corresponds to your gate hand, attach it to the lock body, and install. See Understanding Door Handing in Australia for the full explanation with diagrams.

Code Change and PIN Management

How do I change the PIN code on the BL2615?
With the gate open: enter the current code, insert the code change key into the * button hole and hold it down, press C to clear the existing code, enter the new code, release the code change key, press C to set the new code. Test the new code five times before closing the gate. If a mistake is made while entering the new code (with the key still pressed in), press C to cancel and re-enter just the new code digits without releasing the key. Full procedure at Changing Codes - Borg ECP.
How many combinations are available and what does non-sequential mean?
Over 4,000 user-defined code combinations from the coding chamber buttons. Non-sequential means the lock reads which buttons are pressed, not the order they are pressed in - so if your code is 1-3-5, pressing 5-1-3 or 3-5-1 will also open the lock. This is a feature of the Borg coding chamber, not a security concern - it is stated on the technical data sheet and is consistent across the BL2000, BL2500, BL2600 ECP series. When setting a code, choose digits that are not guessable and not obvious from wear patterns on the buttons.
Can I store multiple PIN codes simultaneously?
No. The BL2615 stores one active PIN code at a time. If per-user access management is needed - for example rotating codes for different personnel - the code must be changed manually using ECP whenever access changes. Multiple simultaneous PIN codes are a feature of electronic smart lock platforms, not mechanical digital locks.
What does the code change deactivation plug do?
Once inserted into the code change hole in the * button, it physically blocks the ECP code change procedure from being initiated. Only someone who removes the plug first can change the code - useful in port, marina, or managed-access environments where code control must be restricted to administrators. The plug is removable without tools when access reinstatement is needed.

Marine Grade and Corrosion Resistance

What does MG Pro 2 mean for a gate lock in a marine environment?
MG Pro 2 is Borg's designation for their purpose-built marine external coating - a black polymer/epoxy coating tested to 1,000 continuous hours of salt spray exposure. The internal components are 316 stainless steel, chemically treated for extra strength. The coding chamber is specifically designed to resist saltwater ingress. This is distinct from the standard rain-resistant coating on products like the BL2506 (satin chrome). For the full MG Pro vs standard comparison see MG Pro and ECP Explained - MG Pro 2.
What is the ISPS compliance claim?
ISPS (International Ship and Port Security Code) is an international framework managed by the IMO setting security requirements for ships and port facilities. ISPS compliance for a lock means it meets the access control hardware specifications recognised under the ISPS framework, making it suitable for use in ISPS-certified port and marine facility security installations. This is relevant for marinas, port perimeter gates, commercial vessel access, and other marine-industry applications where an ISPS-compliant access control specification is required.
How should I maintain the BL2615 in a marine environment?
Weekly: clean the keypad and deadbolt surfaces with marine-grade chrome polish; spray exposed bolt parts with WD40 or equivalent and remove excess. Annually: remove the lock from the gate; spray the inside thoroughly with WD40 through the button holes; spray all fixings and the deadbolt; press each button and operate the deadbolt to confirm smooth operation. This WD40 regime is specified in the Borg MG Pro series instructions as the correct maintenance procedure for the marine-grade finish - standard advice to avoid oil-based lubricants does not apply to the MG Pro coating. Download the Borg Servicing Guide for the full schedule.

Installation, Thickness and Gate Suitability

What gate or door thicknesses does this suit?
35mm to 85mm. This is a notably wide range - it covers most standard aluminium gate sections (typically 35-65mm) through to heavy-duty fabricated gate frames. Measure the gate frame section at the point where the lock will be fitted before ordering.
Is this lock suitable for a pool gate?
The BL2615 is a deadbolt with no spring latch or auto-latch function. A pool gate under Queensland pool safety legislation (Building Act 1975) must be self-latching - the gate must latch closed on its own when released. The BL2615 does not latch on close, so it does not meet this requirement on its own. A compliant pool gate installation would need a separate self-latching mechanism alongside the BL2615, or a different lock product. See Latch vs Bolt - Pool Gates for the full treatment.
How does this compare to the BL2605, BL2621, and BL3430 MG Pro ECP?
The BL2605 MG Pro ECP has a vertical rim-fixed deadbolt (22mm throw, manual throw required from inside knob, hinged gates and doors). The BL2621 MG Pro ECP is a back-to-back keypad with a 60mm tubular latch (keypads both sides, spring latch, holdback). The BL3430 MG Pro ECP is a forend-fixed gate lock with back-to-back keypads and a spring latch (auto-latches on close). The BL2615 is unique in its horizontal bolt and non-handed design, specifically suited to applications where gate height is limited or where a horizontal mounting profile is the specification. See Ch 16 - Gates for the broader gate lock selection guide.

Mechanical Digital Identity - No Batteries, No App

Why choose a mechanical lock over a smart lock for a marine gate?
Electronic smart locks in saltwater and marine environments are particularly vulnerable to premature failure - water ingress through USB ports, battery contact corrosion, PCB failure from humidity, and keypad seal degradation are all recurring failure modes. The BL2615 has no electronics of any kind. No power, no app, no connectivity, no failure modes associated with those systems. In a port or marina environment where the gate is business-critical, a fully mechanical lock is often the more reliable long-term choice. See The Realities of Electronic Door Locks.
What are the limitations to know before buying?
Single PIN code only - no per-user codes or access schedules. No key override - if you need mechanical key backup, there is no key override version of the BL2615. No audit trail or remote management. Gate does not auto-lock on close - someone must physically throw the bolt each time. Not suitable as the sole mechanism on pool gates requiring self-latching compliance. See Mechanical Digital Locks - Limitations.

Related Products, Guides and Chapters

Borg marine gate range: BL2605 MG Pro ECP (vertical rim deadbolt, hinged door) - BL2621 MG Pro ECP (back-to-back, 60mm latch) - BL3430 MG Pro ECP (dual keypads, spring latch) - BL3400 MG Pro ECP (single keypad, spring latch) - BL2606 MG Pro ECP (sliding gate hook bolt)

Heavy duty alternatives: Borg BL7701 Heavy Duty - Lockwood 3572DX Mortice - Carbine CDL7100 Heavy Duty

Blogs: MG Pro and ECP Explained - Latch vs Bolt Mechanical Digital Locks - Lockwood vs Borg vs Carbine - Borg MG Pro - Why Double-Sided Locks for Gates - Changing Codes - Borg ECP - The Realities of Electronic Door Locks

Buyer's Guide: Ch 16 - Gates - Ch 16 - Borg Naming Decoded - Ch 16 - Latch or Bolt?

PDF resources: ECP Instructions V4 - BL2600 ECP Series Brochure - Borg Servicing Guide

Borg Locks logo

What's In The Box - Borg BL2615MGPROECP

  • Borg BL2615 MG Pro ECP outside keypad and knob assembly (black MG Pro 2)
  • Inside knob assembly (black MG Pro 2)
  • Horizontal stainless steel laminated deadbolt (40mm throw)
  • Rim strike (oversized vertical cutout for gate movement)
  • Mortice strike (oversized vertical cutout for gate movement)
  • 2 x interchangeable faceplates (for left and right hand configuration)
  • Easicode Pro code change key
  • Code change deactivation plug (optional use)
  • All fixing screws and mounting hardware

For installation and code change guidance download the ECP Instructions V4.

Borg Locks logo

Borg BL2615MGPROECP - Dimensions

Borg BL2615MGPROECP inside unit dimensional drawing showing horizontal stainless steel laminated deadbolt 40mm throw, 32mm withdrawn, 70mm thrown, and inside knob assembly profile
Inside unit - deadbolt dimensional drawing. 40mm bolt throw. 32mm withdrawn / 70mm thrown. Gate thickness: 35-85mm.

Keypad Unit Dimensions

Borg BL2615MGPROECP outside keypad unit dimensional drawing showing keypad body height width depth and knob profile for horizontal mount gate installation
Outside unit - keypad and knob dimensional drawing.
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Borg Locks Warranty

Borg products sold in Australia are covered against mechanical defects in materials and workmanship under normal use and service. Warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries.

Warranty Summary

Warranty period12 months from date of sale
What is coveredMechanical defects in materials and workmanship under normal use and service
Australian distributorLSC - the authorised Australian importer and distributor for Borg Locks
Who handles your claimTerry's Tradies Pty Ltd - contact us in the first instance
Proof of purchaseRequired for all claims
Geographic coverageAustralia

What the Warranty Covers

  • Mechanical defects in materials and workmanship
  • Defects arising under normal use and service conditions
  • Repair or replacement of defective units at the discretion of the Australian distributor (LSC)

What the Warranty Does Not Cover

  • Damage arising from misuse, vandalism, or abuse
  • Damage resulting from improper installation
  • Locks that have been dismantled - dismantling invalidates the warranty
  • Normal wear and tear
  • Cosmetic damage not affecting function

How to Make a Claim

For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
  1. Contact Terry's Tradies Pty Ltd first if you purchased through us or one of its associated trading names - we will assess the issue and manage the warranty process with LSC on your behalf. You do not need to contact LSC or Borg Locks UK directly.
  2. Have your proof of purchase ready (receipt or order confirmation).
  3. Warranty claims for Borg products in Australia are processed through LSC, the authorised Australian importer and distributor. Where an item is returned to LSC, freight charges must be prepaid and the item returned within the warranty period.
  4. If LSC finds the returned item to be defective, it will be repaired or replaced, and a detailed assessment report is provided to the customer after examination.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
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