Auslock Gateway G3 — PoE Remote Access (AUS‑G3)
The Auslock G3 Gateway is the wired alternative to the G2, using Power over Ethernet (PoE) to deliver both network connectivity and power through a single Ethernet cable. Where the G2 relies on your home Wi-Fi, the G3 connects directly to your network switch or PoE-capable router — eliminating Wi-Fi band-steering issues and providing a consistently stable connection. Once installed, it unlocks the same remote access capabilities: lock and unlock from anywhere, view activity logs, manage credentials, and control via Google Assistant and Amazon Alexa.
The G3 is the right choice for commercial buildings, offices, IT-managed environments, and any installation where a wired network connection is preferred over Wi-Fi for reliability or security reasons.
Key Features
- Powered and connected via a single Ethernet cable — no separate power supply or Wi-Fi required
- Eliminates band-steering and 2.4 GHz Wi-Fi issues common with plug-in gateways
- Lock, unlock, and monitor from anywhere via the Auslock App
- View real-time activity logs, receive door notifications, and check battery status remotely
- Manage credentials remotely — add, edit, or delete PIN codes and e-keys without being at the door
- Google Assistant and Amazon Alexa voice control enabled
- Supports multiple compatible Auslock Bluetooth locks simultaneously
- Suits commercial, IT-managed, and high-reliability installations
- Same Auslock App platform as the G2 — no difference in app features or lock compatibility
Compatible Locks
The G3 gateway is compatible with all Auslock App smart locks in the current range. It must be positioned within approximately 12 m (open space) of each lock it serves. Compatible models include:
- Auslock Glory Series H06
- Auslock Handy Series H05
- Auslock Handy Series H11A
- Auslock Handy Series H11B
- Auslock Handy Series H13
- Auslock Novo Series N25
- Auslock Smart Deadbolt T13
- Auslock Slim Series S31B — Hinged Door
- Auslock Slim Series S31B — Sliding Door
- Auslock Super Slim S3B
Note: The A519 (Push/Pull Space Alloy) uses the Usmart Go app platform and is not compatible with the Auslock G3 Gateway.
What's in the Box
- Gateway G3 PoE bridge ×1
- Ethernet cable ×1
- User manual
Suitable Uses
- Commercial offices and businesses where Wi-Fi connectivity for IoT devices is not permitted or preferred
- IT-managed environments with structured cabling and PoE-capable network infrastructure
- Installations where band-steering or 2.4 GHz Wi-Fi reliability has been a problem with the G2
- Multi-tenancy buildings with existing Ethernet infrastructure at the door
- Any installation where a wired connection is preferred over wireless for stability or security policy reasons
Auslock Gateway Range
Specifications
How It Works
The G3 connects to your network switch via a standard Ethernet cable. The PoE standard carries both power and data over this single cable — no separate power adapter or USB point is required. It then communicates with the lock using Bluetooth / Zigbee, and the Auslock cloud relays commands between the G3 and the Auslock App on your phone. The lock continues to operate normally via all local access methods whether or not the gateway is online.
Frequently Asked Questions
What is the difference between the G2 and G3?
The G2 connects via 2.4 GHz Wi-Fi and is powered by USB-C — simple plug-in, suits homes and rentals. The G3 connects via PoE Ethernet — wired, no Wi-Fi dependency, suits commercial and IT-managed installations. Both deliver identical remote access features through the Auslock App. See full G2 vs G3 comparison.
Does the G3 still need a router?
The G3 needs to connect to a network that has internet access — typically via a PoE switch connected to your router or network. It does not connect to Wi-Fi; it uses wired Ethernet infrastructure to reach the internet.
Do I need a gateway to use my Auslock smart lock?
No. All Auslock App locks work locally via Bluetooth without a gateway — you can unlock, manage credentials, and view history when you are within ~5 m of the lock. The gateway adds remote access from anywhere, voice control, and real-time notifications when you are away from the property. Without a gateway, adding or editing codes also requires you to be physically near the door within Bluetooth range.
The remote control button has disappeared from the app — how do I restore it?
This usually means the app cannot confirm the gateway is online or that remote permissions are active. Work through these steps: confirm you are logged in as the admin account; check the gateway has stable power; confirm your 2.4 GHz Wi-Fi and internet connection are working; restart the gateway by unplugging it for 10 seconds and plugging it back in; then refresh the lock in the app. If the button is still missing, re-pair or re-add the gateway to the lock and Wi-Fi network. Common triggers include a router password change, the gateway being moved too far from the lock or router, or an account permission change.
I changed internet provider and the gateway stopped working — what do I do?
When the Wi-Fi name or password changes, the gateway must be reconnected to the new network. First confirm that 2.4 GHz Wi-Fi is enabled on your new router (some routers default to 5 GHz only or band-steering mode). Power cycle the gateway by unplugging it for 10 seconds. In the Auslock App, open gateway settings and re-pair or re-add the gateway to the new Wi-Fi network. Wait 2–5 minutes then refresh the lock status. For rental and remote-access setups, use a stable 2.4 GHz network name and avoid frequent password changes.
What happens to the lock if the gateway loses power or internet?
The lock continues to operate normally via all local access methods — fingerprint, PIN, RFID, Bluetooth, and mechanical key are completely unaffected. Only remote app access, voice control, and remote notifications are unavailable while the gateway is offline. Guests and users with local credentials can still enter.
Can I create or change PIN codes remotely without a gateway?
No. Creating or editing codes while offsite requires a gateway to be connected and online. Without one, all credential management — adding codes, deleting codes, and issuing e-keys — requires you to be within Bluetooth range of the lock (approximately 5 m). If remote credential management is important to your setup, a gateway is essential.
Additional Information
G3 vs G2: The G3 uses PoE Ethernet and is the right choice for commercial buildings, IT-managed networks, and any installation where Wi-Fi is unavailable, unstable, or unsuitable. The G2 uses Wi-Fi (2.4 GHz) and is the simpler plug-in option for homes and rentals. If your site already has Ethernet at the door location, the G3 is the more reliable long-term choice.
Placement: Position the G3 so that it is within ~12 m (open space, no thick walls) of each lock it needs to serve, and within reliable Wi-Fi range of your router. The closer the gateway is to the lock, the stronger and more reliable the Bluetooth / Zigbee connection. For detailed placement guidance, see Chapter 08 — Gateway Comparison.
Remote credential management: With a gateway online, you can add, edit, or delete PIN codes and e-keys from anywhere. This is particularly useful for rentals — create timed guest codes before check-in, set the expiry to 30–60 minutes after checkout, and use recurring codes for cleaners. Without a gateway, all credential changes require being physically at the door within Bluetooth range.
Activity logs and notifications: When the gateway is connected, the Auslock App receives real-time unlock notifications and syncs the full activity log to the cloud. For clear audit trails, name each code and e-key in the app (for example "Guest July" or "Cleaner Weekly") so records are readable at a glance.
Managing multiple locks: One Auslock account can manage multiple locks, each with its own gateway or shared coverage where locks are within the gateway's range. Name each lock clearly in the app — property name plus door name — and use individual named codes per person rather than shared codes. This makes it straightforward to remove access for a specific person without changing credentials for everyone else.
Warranty
This Auslock product is backed by a 12-month limited manufacturer's warranty covering defects in materials and internal electronic components under normal residential use. All warranty claims are handled by Terry's Tradies Pty Ltd — contact us in the first instance and we'll take care of it from there. View our Returns & Warranty policy.
PDF Downloads
Auslock App User Manual (PDF)
Auslock Alexa Setup Guide (PDF)
Auslock Google Home Setup Guide (PDF)
Auslock 2026 Product Catalogue (PDF)
For all Auslock manuals, installation templates, and resources, visit the Auslock PDF Resources page.
Auslock Warranty
All Auslock products purchased through Terry's Tradies Pty Ltd (trading as Terry's Gold Coast Smart Locks and its associated websites and subsidiaries) are backed by a 12-month limited manufacturer's warranty. If something isn't right, contact us first — we manage all warranty assessments on your behalf and will work with you to get it resolved.
Warranty Summary
How to Make a Claim
- Contact Terry's Tradies Pty Ltd at your original place of purchase with a description of the fault.
- Have your proof of purchase ready (receipt or order confirmation).
- Provide clear photos and/or video of the defect — this is required before any assessment can begin.
- We may ask you to complete troubleshooting steps or a technical support form before the item is returned. Do not send the product back without our written approval.
- If the claim is approved, we will arrange the next steps with you directly — including return freight where applicable.
What the Warranty Doesn't Cover
The following are not covered under the Auslock manufacturer's warranty:
- Incorrect or improper installation
- Door or frame misalignment
- Incorrect mortise, latch, or backset selection
- Installation on doors outside the product's specifications
- Environmental exposure beyond the product's stated IP rating
- Water ingress not consistent with the product's IP rating
- Power surge, fire, flood, lightning, or other natural disaster
- Cosmetic damage or normal wear and tear
- Battery misuse or leakage
- Forced entry, vandalism, or tampering
- Unauthorised modification
- Use of non-Auslock components
- Commercial or high-traffic use (unless approved in writing)
Rechargeable battery products (Models A01, A02, A03, A519, A619): Battery-related damage is excluded where a non-certified charger, fast charger, incorrect voltage (outside 5.2V / 2A), third-party battery, or unsuitable charging environment has been used.
Change-of-Mind Returns
Change-of-mind returns are accepted at our discretion and subject to the manufacturer's return conditions. If you've changed your mind, contact us within 14 days of receiving your order and we'll let you know if a return is possible and what applies.
To be eligible, products must be:
- Unused and uninstalled
- Not powered on, activated, paired, programmed, or configured in any way
- In original, fully sealed condition with all packaging, accessories, and components
Where a return is approved, a 20% restocking fee applies and return shipping is at your cost. Products that have been installed, powered on, or had any credentials registered are not eligible for return.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes your rights under the ACL.
It can be overwhelming with all the choices out there. We can help! We are experts with decades of experience in fitting locks of all types, not just Smart Locks. It is a free service we offer, and with just some photos and a few minutes of your time you can get expert advice and product recommendations tailored precisely to suit your needs.
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