Borg BL2701MGPRO Marine Grade Pro Mechanical Digital Lock - Matt Black - Key Override
At A Glance
At A Glance
POWERNone - Fully Mechanical
DISPATCHSame Day Before 11am
PIN Code 
Mechanical KeyThe Borg BL2701MGPRO is a fully mechanical digital lock from the Borg BL2700 Marine Grade Pro series, built for coastal, marine and external environments where salt air and moisture are an ongoing concern. Internal components are manufactured from 316 grade stainless steel and the lock carries Borg's matt black Marine Pro grade finish - a coating developed for protection beyond the standard satin chrome range.
The lock has been saltwater tested to 1,000 hours and operates on a single PIN code selected from over 8,000 possible combinations, with a Silca YA5 6-pin mechanical key override cylinder included as standard. No batteries or mains power are required at any point. The lock is confirmed suitable for external use on timber and composite doors.
This model does not include EasiCode Pro on-door code changing - code changes use Borg's standard tumbler-based procedure with the keypad removed from the door (see Code Change). If on-door code change matters more than marine-grade protection, the BL2701SCECP (satin chrome, internal use) shares the same key override and holdback but adds EasiCode Pro. See our guide on what MG Pro and ECP actually mean if you are weighing up the two.
Estimated Warehouse Dispatch
Usually same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
Usually same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
Fully Mechanical - No Batteries Required
Every function - keypad entry, code change, key override - is driven by the physical action of the keypad and key. There is nothing to charge, no batteries to replace, and no electronics to fail, even in a marine environment.
Every function - keypad entry, code change, key override - is driven by the physical action of the keypad and key. There is nothing to charge, no batteries to replace, and no electronics to fail, even in a marine environment.
Marine Grade Pro - Built for Coastal and Saline Environments
The BL2701MGPRO is part of Borg's Marine Grade Pro range. 316 grade stainless steel internal components, a stainless steel latch, and the matt black Marine Pro finish combine to resist salt water and coastal corrosion. Confirmed suitable for external use. See our guide on Borg's Marine Grade Pro range explained.
The BL2701MGPRO is part of Borg's Marine Grade Pro range. 316 grade stainless steel internal components, a stainless steel latch, and the matt black Marine Pro finish combine to resist salt water and coastal corrosion. Confirmed suitable for external use. See our guide on Borg's Marine Grade Pro range explained.
Corrosion Resistance - Saltwater Tested 1,000 Hours
The Marine Pro range has undergone 1,000 hours of saltwater testing to verify the coding chamber and internal components resist salt water corrosion. Regular fresh-water rinsing after salt exposure will help the finish and mechanism last - see Additional Information for maintenance guidance. See our guide on honest corrosion numbers across Borg, Lockwood and Carbine for how this compares to other brands.
The Marine Pro range has undergone 1,000 hours of saltwater testing to verify the coding chamber and internal components resist salt water corrosion. Regular fresh-water rinsing after salt exposure will help the finish and mechanism last - see Additional Information for maintenance guidance. See our guide on honest corrosion numbers across Borg, Lockwood and Carbine for how this compares to other brands.
Mechanical Key Override Included
Supplied with a Silca YA5 6-pin key override cylinder and 3 keys, giving a mechanical way in if the code is ever forgotten or the keypad needs service. Note that the marine-grade finish on the keypad and knob does not extend to a replacement cylinder - if your locksmith supplies a substitute, confirm it has adequate corrosion resistance for the installation environment.
Supplied with a Silca YA5 6-pin key override cylinder and 3 keys, giving a mechanical way in if the code is ever forgotten or the keypad needs service. Note that the marine-grade finish on the keypad and knob does not extend to a replacement cylinder - if your locksmith supplies a substitute, confirm it has adequate corrosion resistance for the installation environment.
Light to Medium Use - Not for High Traffic Commercial Doors
The BL2701MGPRO is built for coastal and marine residential and light commercial doors. For high-traffic commercial or heavy-duty applications, consider the Lockwood 3572DX, Borg BL7701 Heavy Duty, or Carbine CDL7100SC-HD. See our guide on heavy duty commercial mechanical digital locks for the full comparison.
The BL2701MGPRO is built for coastal and marine residential and light commercial doors. For high-traffic commercial or heavy-duty applications, consider the Lockwood 3572DX, Borg BL7701 Heavy Duty, or Carbine CDL7100SC-HD. See our guide on heavy duty commercial mechanical digital locks for the full comparison.
Installing on a Narrow Aluminium Gate Frame?
Planning to mount this lock on an external gate with a 50mm x 50mm (or larger) aluminium frame? The standard 60mm latch included in the box will not fit through it.
To get this lock working properly on a gate frame, you will need the correct extended-projection latch - see Accessories and Spares for the confirmed Left Hand and Right Hand options.
Key Features
- Fully mechanical operation - no batteries, electronics, or mains power required.
- Marine Grade Pro series - built specifically for marine, coastal, and external applications.
- 316 grade stainless steel internal components throughout for high corrosion resistance.
- 60mm anti-thrust stainless steel tubular latch - fully stainless for marine environments.
- Matt black Marine Pro grade finish - additional coating protection for harsh environments; available in black only.
- Saltwater tested to 1,000 hours.
- Over 8,000 unique PIN code combinations - adjustable from 3-4 digits up to 6-7 digits using the supplied spare tumblers, single active code at any time.
- Silca YA5 6-pin mechanical key override cylinder and 3 keys included as standard.
- Anti-thrust deadlocking latch - automatically deadlocks when the door closes, resisting forced latch retraction.
- Fixed 60mm backset.
- Free-turning inside knob - always allows immediate egress without entering a code.
- Removable holdback function on the inside knob for free-passage mode.
- Reversible on site for left-hand or right-hand door installation.
- Confirmed suitable for external use on timber and composite doors.
- Code change uses Borg's standard tumbler-based procedure - the keypad is removed from the door to access the coding chamber; EasiCode Pro on-door code change is not available on this model.
- Backed by Borg's 12-month warranty, alongside your rights under Australian Consumer Law.
Code Change - Tumbler Method
Unlike the EasiCode Pro models in the range, the BL2701MGPRO changes its code with the keypad removed from the door - a bench job, not an on-door one. In short: remove the lock from the door, take out four retaining screws to open the back of the keypad, hold down the clear "C" button, then reposition the red (coded) and blue (uncoded) tumblers with the supplied tweezers to set the new combination - red tumblers represent coded digits, blue represent non-coded digits, and the "C" tumbler must never be removed. Two spare coded and two spare uncoded tumblers are included, letting you extend the code to 6-7 digits or reduce it to 3-4. Full manufacturer instructions are in PDF Downloads. See our guide on changing codes on mechanical digital locks - the bench method for a fuller walkthrough with photos.
Access Methods
What's in the Box
- 1 x BL2701MGPRO mechanical digital keypad assembly with key override cylinder (external)
- 1 x inside knob assembly with holdback paddle handle
- 1 x Silca YA5 6-pin key override cylinder
- 3 x keys for key override cylinder
- 1 x 60mm anti-thrust stainless steel tubular latch assembly
- 1 x strike plate and box keep
- 2 x neoprene weather seals
- 1 x spring-loaded spindle
- 1 x latch support post
- 4 x wood screws (latch and strike plate)
- 4 x security bolts (keypad body fixing)
- 1 x tweezers (for changing the code)
- 2 x spare coded tumblers and 2 x spare uncoded tumblers
- 1 x factory pre-set code card
- 1 x plastic clip (holdback aperture cover, if holdback is removed)
- 1 x installation instructions
Box contents corrected against Borg's official parts list - see PDF Downloads.
Suitable Uses
- External doors on coastal and waterfront properties exposed to salt air
- Marine vessels, boat sheds, marina facilities, and waterfront outbuildings
- Gate installations on coastal properties - see Installing on a Gate Frame for aluminium-frame installs
- Pool area gates and cabanas in salt-chlorinated pool environments
- Caravan parks and beach holiday accommodation with external door access control
- Any external installation where standard satin chrome hardware would corrode prematurely
Available Finish Options
Matt Black
(This Product)
STK BL2701MGPRO
Finish selection does not affect functionality, compliance, or performance. The Marine Grade Pro finish is currently available in Matt Black only - the standard satin chrome sibling is the BL2701SCECP, see Item Code Family.
BL2000 / BL2700 Series - Item Code Family
All models below share the same 2000-platform keypad body. They differ in code-change method, latch/bolt type, key override, corrosion grade, and holdback.
Looking for a purpose-built gate lock instead of an adapted door lock? See the Digital Mechanical Locks range, including Borg's dedicated gate lock series.
Accessories and Spares
No separate spare external keypad unit, spare neoprene seal pack, or spare latch support post is currently catalogued for the BL2701MGPRO. Contact Terry's if you need any of these and we will confirm current availability.
Full Specifications
Dimensions
Manufacturer dimensional drawing for the BL2700 series keypad and inside handle - the same body shared across the BL2701 platform. Keypad: 41mm wide, 142mm tall, 56.3mm total projection from the door surface (includes key cylinder housing). Inside handle: 41mm wide, 142mm tall, 49mm/75mm projection.
60mm tubular latch dimensional drawing - 92mm overall length, 60mm fixed backset, 12mm bolt projection, 25mm x 56mm faceplate.
Frequently Asked Questions
Does the BL2701MGPRO have EasiCode Pro on-door code changing?
No. The Marine Pro range uses Borg's standard tumbler-based code change procedure - the keypad is removed from the door and the coded/uncoded tumblers are repositioned with tweezers. EasiCode Pro on-door code change is not available on this model. If on-door code change matters more than marine-grade protection, the BL2701SCECP (satin chrome, internal use) includes EasiCode Pro.
No. The Marine Pro range uses Borg's standard tumbler-based code change procedure - the keypad is removed from the door and the coded/uncoded tumblers are repositioned with tweezers. EasiCode Pro on-door code change is not available on this model. If on-door code change matters more than marine-grade protection, the BL2701SCECP (satin chrome, internal use) includes EasiCode Pro.
What makes the Marine Pro range more corrosion resistant than a standard Borg lock?
Three things: 316 grade stainless steel internal components, a stainless steel anti-thrust latch, and Borg's matt black Marine Pro external finish, developed as additional protective coating. The assembly has been saltwater tested for 1,000 hours. Standard Borg satin chrome models are not rated for external or coastal use. See our guide on honest corrosion numbers across Borg, Lockwood and Carbine for how the brands compare.
Three things: 316 grade stainless steel internal components, a stainless steel anti-thrust latch, and Borg's matt black Marine Pro external finish, developed as additional protective coating. The assembly has been saltwater tested for 1,000 hours. Standard Borg satin chrome models are not rated for external or coastal use. See our guide on honest corrosion numbers across Borg, Lockwood and Carbine for how the brands compare.
Can this lock be installed on an aluminium gate frame?
It can, but the standard 60mm latch included in the box will not fit through a typical 50mm x 50mm aluminium gate frame. A compatible extended-projection latch is required - see the Left Hand and Right Hand gate latch options before ordering.
It can, but the standard 60mm latch included in the box will not fit through a typical 50mm x 50mm aluminium gate frame. A compatible extended-projection latch is required - see the Left Hand and Right Hand gate latch options before ordering.
Does this lock need batteries or mains power to operate?
No. The BL2701MGPRO is a fully mechanical digital lock. All internal mechanisms are driven by the physical action of the keypad buttons - no electricity, batteries, or wiring are involved at any point, which is one reason it holds up well in a marine environment where electronics would struggle.
No. The BL2701MGPRO is a fully mechanical digital lock. All internal mechanisms are driven by the physical action of the keypad buttons - no electricity, batteries, or wiring are involved at any point, which is one reason it holds up well in a marine environment where electronics would struggle.
What happens after the saltwater-tested rating period?
The 1,000-hour saltwater test result demonstrates the coding chamber and internal components' resistance at the time of manufacture, not a fixed expiry. The 316 stainless internals will continue to outperform standard components in coastal environments over the long term, but ongoing salt spray exposure can affect the external finish over time - regular fresh-water rinsing after exposure helps extend service life. See Additional Information for maintenance guidance, and Warranty for what Borg and Terry's cover.
The 1,000-hour saltwater test result demonstrates the coding chamber and internal components' resistance at the time of manufacture, not a fixed expiry. The 316 stainless internals will continue to outperform standard components in coastal environments over the long term, but ongoing salt spray exposure can affect the external finish over time - regular fresh-water rinsing after exposure helps extend service life. See Additional Information for maintenance guidance, and Warranty for what Borg and Terry's cover.
Additional Information
Marine Installation - Maintenance Guidance
In active marine environments - boat sheds, marina access doors, waterfront gates - rinse the lock with fresh water periodically to remove salt deposits from external surfaces and keypad buttons, paying particular attention to the key override cylinder entry point. A small amount of graphite lubricant applied to the cylinder barrel annually helps keep key operation smooth. The coding mechanism itself is saltwater tested and does not need lubrication. Avoid oil-based lubricants on the keypad buttons, as these attract salt and grit.
In active marine environments - boat sheds, marina access doors, waterfront gates - rinse the lock with fresh water periodically to remove salt deposits from external surfaces and keypad buttons, paying particular attention to the key override cylinder entry point. A small amount of graphite lubricant applied to the cylinder barrel annually helps keep key operation smooth. The coding mechanism itself is saltwater tested and does not need lubrication. Avoid oil-based lubricants on the keypad buttons, as these attract salt and grit.
Code Change Procedure - What to Expect
Unlike the EasiCode Pro models, the BL2701MGPRO requires the lock to come off the door to change the code: remove four retaining screws from the back of the keypad, hold down the clear "C" button, then reposition the red (coded) and blue (uncoded) tumblers with the supplied tweezers - always keep the square cut-outs facing outward and the coloured mark facing up, and the code must always start with the "C" tumbler in place. If regular code changes are expected - for example, at each change of occupancy - consider whether an EasiCode Pro model better suits the installation. See our guide on how long digital door locks last in coastal environments.
Unlike the EasiCode Pro models, the BL2701MGPRO requires the lock to come off the door to change the code: remove four retaining screws from the back of the keypad, hold down the clear "C" button, then reposition the red (coded) and blue (uncoded) tumblers with the supplied tweezers - always keep the square cut-outs facing outward and the coloured mark facing up, and the code must always start with the "C" tumbler in place. If regular code changes are expected - for example, at each change of occupancy - consider whether an EasiCode Pro model better suits the installation. See our guide on how long digital door locks last in coastal environments.
Silca YA5 Key Override Cylinder
The Silca YA5 6-pin cylinder supplied with the BL2701MGPRO is the same profile used across the BL2700 range. Keys can be duplicated at most locksmith workshops. If a master keyed or restricted key profile is required for site integration, confirm YA5-compatible cylinder availability with your locksmith - and confirm any replacement cylinder has adequate corrosion resistance for a marine installation, since the Marine Pro coating on the keypad and knob does not extend to a substitute cylinder.
The Silca YA5 6-pin cylinder supplied with the BL2701MGPRO is the same profile used across the BL2700 range. Keys can be duplicated at most locksmith workshops. If a master keyed or restricted key profile is required for site integration, confirm YA5-compatible cylinder availability with your locksmith - and confirm any replacement cylinder has adequate corrosion resistance for a marine installation, since the Marine Pro coating on the keypad and knob does not extend to a substitute cylinder.
Why the Latch Matters as Much as the Finish
A corrosion-resistant keypad on a standard latch is a false economy in a marine setting - the latch and strike see just as much salt exposure. See our guide on why the latch matters as much as the lock body for why the BL2701MGPRO's fully stainless anti-thrust latch is part of the corrosion-resistance package, not just the keypad finish.
A corrosion-resistant keypad on a standard latch is a false economy in a marine setting - the latch and strike see just as much salt exposure. See our guide on why the latch matters as much as the lock body for why the BL2701MGPRO's fully stainless anti-thrust latch is part of the corrosion-resistance package, not just the keypad finish.
Borg Locks Warranty - 12 Months (Australia)
Borg Locks are warranted against defects in materials and workmanship for 12 months from the date of sale. The warranty does not cover damage from misuse, vandalism, or improper installation, and does not cover anything beyond the documented code change procedure. Locks must not be dismantled - dismantling voids the warranty. Warranty claims for products purchased through Terry's are managed by Terry's - contact the team directly to start a claim. This warranty operates alongside, and does not limit, your rights under Australian Consumer Law. [CONFIRM: the manufacturer's own installation documentation for this lock family states a 2-year repair guarantee direct from Borg (UK) - this is separate from, and may be broader than, the 12-month retail warranty Terry's applies in Australia; worth confirming with Jim which period should be quoted to AU customers before this is treated as settled.]
Borg Locks are warranted against defects in materials and workmanship for 12 months from the date of sale. The warranty does not cover damage from misuse, vandalism, or improper installation, and does not cover anything beyond the documented code change procedure. Locks must not be dismantled - dismantling voids the warranty. Warranty claims for products purchased through Terry's are managed by Terry's - contact the team directly to start a claim. This warranty operates alongside, and does not limit, your rights under Australian Consumer Law. [CONFIRM: the manufacturer's own installation documentation for this lock family states a 2-year repair guarantee direct from Borg (UK) - this is separate from, and may be broader than, the 12-month retail warranty Terry's applies in Australia; worth confirming with Jim which period should be quoted to AU customers before this is treated as settled.]
Download PDF Resources
BL2701 Series Parts List, Installation and Code Change Instructions (PDF)
Full parts list, step-by-step installation guide, and the tumbler-based code-change procedure for the BL2701 non-ECP platform this lock is built on. [CONFIRM: filename scopes this to the "non-marine-grade" series - used here for the shared code-change mechanism and parts list, not for marine-specific claims. Not yet logged in PDF_File_Master_Log.md.]
Full parts list, step-by-step installation guide, and the tumbler-based code-change procedure for the BL2701 non-ECP platform this lock is built on. [CONFIRM: filename scopes this to the "non-marine-grade" series - used here for the shared code-change mechanism and parts list, not for marine-specific claims. Not yet logged in PDF_File_Master_Log.md.]
Borg Lock Servicing Guide (PDF)
General maintenance and servicing guidance applicable across the Borg mechanical digital range.
General maintenance and servicing guidance applicable across the Borg mechanical digital range.
Frequently Asked Questions - BL2701MGPRO
Marine and Coastal Use
Is this genuinely rated for full outdoor/marine exposure, or just "weather resistant"?
Borg confirms the BL2701MGPRO as suitable for external use, backed by 1,000 hours of saltwater testing and 316 stainless internals - a step beyond typical "rain resistant" internal-use hardware. It is still a light-to-medium-duty domestic lock, not a marine-grade commercial product certified to a specific salt-spray standard - see our guide on honest corrosion numbers across brands for how the claims compare.
Borg confirms the BL2701MGPRO as suitable for external use, backed by 1,000 hours of saltwater testing and 316 stainless internals - a step beyond typical "rain resistant" internal-use hardware. It is still a light-to-medium-duty domestic lock, not a marine-grade commercial product certified to a specific salt-spray standard - see our guide on honest corrosion numbers across brands for how the claims compare.
What is the difference between this lock and the BL2701SCECP?
They share the same key override function and holdback. BL2701MGPRO trades EasiCode Pro's on-door code change for 316 stainless internals, a fully stainless anti-thrust latch, matt black Marine Pro finish, and confirmed external/marine suitability. If your door is internal and you want fast on-door code changes, the BL2701SCECP is the simpler option. See Item Code Family for the full comparison.
They share the same key override function and holdback. BL2701MGPRO trades EasiCode Pro's on-door code change for 316 stainless internals, a fully stainless anti-thrust latch, matt black Marine Pro finish, and confirmed external/marine suitability. If your door is internal and you want fast on-door code changes, the BL2701SCECP is the simpler option. See Item Code Family for the full comparison.
Is there a satin chrome or stainless steel finish option for coastal buyers who don't want black?
Not currently - the Marine Grade Pro coating is only catalogued in Matt Black. If you need a lighter external finish, ask Terry's whether a satin stainless option is available in the wider Borg range before assuming this Matt Black listing is the only external-rated choice.
Not currently - the Marine Grade Pro coating is only catalogued in Matt Black. If you need a lighter external finish, ask Terry's whether a satin stainless option is available in the wider Borg range before assuming this Matt Black listing is the only external-rated choice.
Code, Keys and Servicing
Is a spare external keypad available if mine is damaged?
Not as a discrete keypad-only SKU at this time - see Accessories and Spares for what is currently catalogued (spare tumblers, spindles, gate latches). If your external keypad assembly needs replacing, contact Terry's and we will confirm current availability rather than guess.
Not as a discrete keypad-only SKU at this time - see Accessories and Spares for what is currently catalogued (spare tumblers, spindles, gate latches). If your external keypad assembly needs replacing, contact Terry's and we will confirm current availability rather than guess.
How many digits can the code be, and can I change the length?
The factory-set code length can be shortened to 3-4 digits or extended to 6-7 digits using the two spare coded and two spare uncoded tumblers included in the box - see Code Change for the full procedure. A longer code is more resistant to guessing but slower to enter; most households find the factory length a reasonable balance.
The factory-set code length can be shortened to 3-4 digits or extended to 6-7 digits using the two spare coded and two spare uncoded tumblers included in the box - see Code Change for the full procedure. A longer code is more resistant to guessing but slower to enter; most households find the factory length a reasonable balance.
Does the warranty cover a botched DIY code change?
No - Borg's warranty (see Warranty) covers manufacturing defects, not damage from improper installation or anything beyond the documented code-change procedure. The tumbler procedure involves small parts on a flat surface - if you are not confident performing it yourself, ask a locksmith to carry out the change instead.
No - Borg's warranty (see Warranty) covers manufacturing defects, not damage from improper installation or anything beyond the documented code-change procedure. The tumbler procedure involves small parts on a flat surface - if you are not confident performing it yourself, ask a locksmith to carry out the change instead.
My door is left-hand hung - will this lock work?
Yes, but it ships set for a right-hand hung door. To reverse it for a left-hand door, remove the lock and follow the handing-reversal steps in the installation instructions (see PDF Downloads) before fitting - this is a normal, expected step, not a fault.
Yes, but it ships set for a right-hand hung door. To reverse it for a left-hand door, remove the lock and follow the handing-reversal steps in the installation instructions (see PDF Downloads) before fitting - this is a normal, expected step, not a fault.
What's in the Box - BL2701MGPRO
- 1 x BL2701MGPRO mechanical digital keypad assembly with key override cylinder (external)
- 1 x inside knob assembly with holdback paddle handle
- 1 x Silca YA5 6-pin key override cylinder
- 3 x keys for key override cylinder
- 1 x 60mm anti-thrust stainless steel tubular latch assembly
- 1 x strike plate and box keep
- 2 x neoprene weather seals
- 1 x spring-loaded spindle
- 1 x latch support post
- 4 x wood screws (latch and strike plate)
- 4 x security bolts (keypad body fixing)
- 1 x tweezers (for changing the code)
- 2 x spare coded tumblers and 2 x spare uncoded tumblers
- 1 x factory pre-set code card
- 1 x plastic clip (holdback aperture cover, if holdback is removed)
- 1 x installation instructions
Borg BL2701MGPRO - Dimensions
Manufacturer dimensional drawing for the BL2700 series keypad and inside handle - the same body shared across the BL2701 platform. Keypad: 41mm wide, 142mm tall, 56.3mm total projection from the door surface. Inside handle: 41mm wide, 142mm tall, 49mm/75mm projection.
60mm tubular latch dimensional drawing - 92mm overall length, 60mm fixed backset, 12mm bolt projection, 25mm x 56mm faceplate.
BL2701 Series - Parts List, Installation and Code Change Instructions
Page 1 - Parts list and general information
Page 2 - Installation: door type, template, latch, spindle, fixing
Page 3 - Strike plate fitting, holdback removal, and how to change your code number
Page 4 - Problem solving guide (installation and after-installation issues)
PDF Files - BL2701MGPRO
BL2701 Series Parts List, Installation and Code Change Instructions (PDF)
Full parts list, step-by-step installation guide, and the tumbler-based code-change procedure for the BL2701 non-ECP platform this lock is built on.
Full parts list, step-by-step installation guide, and the tumbler-based code-change procedure for the BL2701 non-ECP platform this lock is built on.
Borg Lock Servicing Guide (PDF)
General maintenance and servicing guidance applicable across the Borg mechanical digital range.
General maintenance and servicing guidance applicable across the Borg mechanical digital range.
Borg Locks Warranty
Borg products sold in Australia are covered against mechanical defects in materials and workmanship under normal use and service. Warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries.
Warranty Summary
What the Warranty Covers
- Mechanical defects in materials and workmanship
- Defects arising under normal use and service conditions
- Repair or replacement of defective units at the discretion of the Australian distributor (LSC)
What the Warranty Does Not Cover
- Damage arising from misuse, vandalism, or abuse
- Damage resulting from improper installation
- Locks that have been dismantled - dismantling invalidates the warranty
- Normal wear and tear
- Cosmetic damage not affecting function
How to Make a Claim
For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
- Contact Terry's Tradies Pty Ltd first if you purchased through us or one of its associated trading names - we will assess the issue and manage the warranty process with LSC on your behalf. You do not need to contact LSC or Borg Locks UK directly.
- Have your proof of purchase ready (receipt or order confirmation).
- Warranty claims for Borg products in Australia are processed through LSC, the authorised Australian importer and distributor. Where an item is returned to LSC, freight charges must be prepaid and the item returned within the warranty period.
- If LSC finds the returned item to be defective, it will be repaired or replaced, and a detailed assessment report is provided to the customer after examination.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
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