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FORGE H6 Fingerprint Smart Handle Lock - 60/70mm Tubular Latch, TTLock

Forge

Terry's Online Price $349.00
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SKU:
STK FELKH6BA
UPC:
0665386645773
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FORGE H6 Fingerprint Smart Handle Lock - 60/70mm Tubular Latch, TTLock

At A Glance

At A Glance
FingerprintFingerprint PIN codePIN Code RFID cardRFID Card TTLock app over BluetoothTTLock App Remote unlock with the optional G5 gatewayRemote
(G5 Gateway)
Mechanical keyMechanical Key

The FORGE H6 Fingerprint Smart Handle Lock is a lever handle set on a tubular latch, made by FORGE as a retrofit for most existing tubular latch locks on timber and aluminium doors. The outside panel carries a fingerprint reader, keypad and card reader; the inside lever always lets you out.

It runs on the TTLock app over Bluetooth, with the optional FORGE TTLock G5 gateway for remote unlock and a schedulable passage mode. It suits doors 35-110 mm thick with a 54 mm bore, and FORGE's template marks the bore 60 mm or 70 mm from the door edge. Power is 4 x AA batteries, rated by FORGE at about 6-12 months, with a USB-C emergency port and a mechanical key.

Item code FELKH6BA. It is made in China for FORGE, an Australian brand based in Ringwood, Victoria, and carries FORGE's 2-year warranty.

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About FORGE
Owned by FORGE Electrical (Australia) · Manufactured in China. Our independent FORGE brand profile sets out how the range compares with the other brands we stock.

Access Methods

Access Method Available Details
Fingerprint Yes - up to 200 Outside panel. Fingerprints can be permanent, time-limited or recurring, and a Forced Fingerprint sends the administrator an alarm notification. Fingerprint readers explained.
PIN Code Yes - up to 150 Outside panel. Time-limited, one-time, permanent and recurring codes, 4-9 digits - TTLock passcode types.
RFID Card Yes - up to 200 MIFARE M1 cards. Two come in the box; extra FORGE MIFARE 1K cards are sold separately.
TTLock App Yes - Bluetooth Unlock from the TTLock app within about 5-10 metres; share eKeys with other users.
Remote Unlock With a gateway Add the FORGE TTLock G5 gateway to unlock and manage the lock from anywhere. FORGE also names its DB2 video doorbell, which has a gateway built in.
Mechanical Key Yes Keyhole in the outside lever - the backup if the batteries go flat. Two keys are included.

TTLock App

TTLock logo

Set the lock up in the free TTLock app, available for iOS and Android iOS App StoreAndroid Google Play. Choose Australia as your location when you sign up, give the app full permissions and turn Bluetooth on. Until the first administrator is added the lock is in its factory state - the default admin code is 123456 and any fingerprint will open it - so pair it as soon as it is fitted. FORGE's TTLock pairing guide shows the steps; keep your phone within 2 metres while pairing. The introduction pages of the manual cover the same ground for this model.

TTLock is one of the two global smart lock platforms - how it compares with Tuya is set out in our TTLock vs Tuya comparison, and the wider TTLock range in Chapter 14 - the TTLock hardware ecosystem. The app itself is covered in the TTLock app user manual. FORGE also names its DB2 video doorbell, which has a gateway built in, as a remote route for this lock.

TTLock
Bluetooth at the door, remote with a gateway
Without a gateway the H6 is managed over Bluetooth when your phone is within about 5-10 metres - see what a TTLock lock can do without Wi-Fi. FORGE offers the FORGE TTLock G5 gateway as the add-on for remote Wi-Fi management and unlocking: with it plugged in within range you can unlock on demand from anywhere, change codes, check records and set a passage-mode schedule remotely - Bluetooth vs gateway in Chapter 14. Remote Unlock has to be switched on in the app and Power Saving Mode turned off (manual page 18).

Key Features

  • Lever handle set on a tubular latch - FORGE's retrofit for most existing tubular latch locks; the inside lever always opens the door.
  • Fingerprint, PIN code and RFID card entry, plus the TTLock app and a mechanical key - up to 200 fingerprints, 150 codes and 200 cards; compare the methods in Chapter 03.
  • TTLock over Bluetooth, with the optional G5 gateway for remote unlock, remote code changes and records.
  • Aluminium-alloy panels 142.1 x 77.2 mm, resistant to scratches, rain, dust and UV.
  • 54 mm bore; FORGE's template marks it 60 mm or 70 mm from the door edge.
  • Scheduled Passage Mode for offices, shops and busy households (what passage mode does).
  • 4 x AA alkaline batteries rated at about 6-12 months, low-battery alerts, a 5 V USB-C emergency port and mechanical backup keys - what happens when the battery dies.
  • Time-limited, one-time, permanent and recurring codes, fingerprints and cards, eKeys and a Forced Fingerprint duress alarm.
  • Reversible levers for left- or right-hand doors.
  • IP55 outside panel (FORGE); after five wrong attempts in a row the keypad locks for 90 seconds.
  • Suits timber and aluminium doors - one of our app-enabled smart locks.

What's in the Box

FORGE H6 Fingerprint Smart Handle Lock
  • Exterior lock panel x1
  • Interior lock panel x1
  • Tubular latch x1
  • Latch plate x1
  • Keys x2
  • IC (RFID) cards x2
  • Installation accessories kit x1
  • Installation template x1
  • User manual x1

Contents as listed on FORGE's H6 page. FORGE's parts drawing shows 4 x AA batteries; the contents list does not include them, so have four AA alkaline cells ready. The TTLock G5 gateway, the TTLock remote and extra MIFARE 1K cards are sold separately.

Suitable Uses

  • Replacing an existing tubular latch lever set on a timber or aluminium door - FORGE designs the H6 as a retrofit.
  • Doors 35-110 mm thick with a 54 mm bore at 60 or 70 mm from the edge.
  • Homes, Airbnb properties, holiday rentals, offices and small businesses that want codes that expire on their own.
  • Shops and offices with a schedulable passage mode on TTLock with a G5 gateway (short-stay platforms in our platform guide).
Not suitable for
  • Doors that need a deadbolt - the H6 is a latch lock. For a mortice deadbolt choose the FORGE H4 or add a separate deadbolt.
  • Doors with a mortice lock and no 54 mm bore - the H6 needs a tubular latch hole.
  • Fully exposed doors - FORGE rates the outside panel IP55 for general outdoor conditions; FORGE recommends shelter or a rain cover where the door takes the weather.
  • Fire-rated doors - FORGE does not quote a fire rating for the H6; doors thinner than 35 mm or thicker than 110 mm.

Door Fit, Tubular Latch

The H6 uses a tubular latch, not a mortice: it drops into a 54 mm bore through the door, with the latch running in from the door edge. FORGE's installation template marks the bore at 60 mm and 70 mm from the door edge - the two backsets in the product name - and the 27 x 58 mm latch faceplate recess. Most existing tubular latch locks use the same 54 mm bore - how to measure backset.

Check before you order
  • Bore - a 54 mm hole through the door on the handle centreline.
  • Backset - FORGE's template marks the bore 60 mm or 70 mm from the door edge. Measure your existing latch from the edge of the door to the centre of the bore.
  • Latch faceplate recess - 27 mm wide by 58 mm tall on the door edge, with M5 screw holes 41 mm apart.
  • Door thickness - 35-110 mm, timber or aluminium.
  • Spindle - cut it to stand 15-20 mm proud of the inside face of the door, or the lock will not lock (manual page 9).
  • Before ordering - send us a photo of your existing latch and its backset and we will confirm the fit.

Available Finish Options

  • Black
    Black
    (This Product)
    STK FELKH6BA

The H6 comes in black.

FORGE Lever Handle Smart Locks

Image Model Item Code Lock Body Weather Power Door Thickness
FORGE H6 smart handle lock in black FORGE H6 (This Product) FELKH6BA Lever set, tubular latch (54 mm bore, 60 or 70 mm) IP55 outside panel 4 x AA 35-110 mm
FORGE H4 outdoor lever smart lock in brushed stainless and matt black FORGE H4 FELKGH2B / FELKGH2S Lever set, mortice - backset chosen at checkout IP65 outside handle 4 x AAA 35-64 mm
FORGE fire-rated commercial smart lock - inside and outside handles FORGE Fire-Rated Commercial Lever FECMLKH1A Commercial mortice, 60 mm; FRL 90 and DDA lever per FORGE IPX5 outside handle 4 x AAA 40-50 mm

This product is in bold. All three run on TTLock over Bluetooth with the optional G5 gateway for remote access. Capacities: the H6 stores up to 200 fingerprints, 150 passcodes and 200 cards; the H4 100, 150 and 200; the fire-rated lever 100, 250 and 1,000.

Accessories and Spares

Image Accessory Item Code Use With This Lock
FORGE TTLock G5 Bluetooth to Wi-Fi gateway FORGE TTLock Bluetooth to Wi-Fi Gateway (G5) TTGTWG5 Adds remote unlock, remote code management and entry records over your home Wi-Fi (2.4 or 5 GHz router). FORGE offers it as an add-on with the H6.
FORGE TTLock Bluetooth remote control key fob FORGE TTLock Bluetooth Remote Control FEGLTTLKRMTA A hand-held Bluetooth remote for unlocking at close range - FORGE offers it as an add-on with the H6.
FORGE MIFARE 1K RFID cards FORGE MIFARE 1K RFID Card FECARDGSLKA Extra MIFARE M1 cards - the H6 stores up to 200.

FORGE also lists its DB2 video doorbell, which has a gateway built in, for remote control of this lock - ask us if you want one. Other gateways are in the modules and Wi-Fi gateways category, and more cards and fobs in the RFID credentials range.

Battery and Emergency Power

Power, warnings and backup
The H6 runs on 4 x AA alkaline batteries in the inside panel - FORGE rates them at about 6-12 months, depending on use. A low-battery alert warns you with roughly 50 to 100 unlocks left; replace the batteries then (manual page 20). If they do go flat, connect a power bank to the USB-C port with a USB-A to USB-C cable and unlock normally, or use the mechanical key. More on what really affects battery life and power and battery FAQs.

Weather Rating - IP55 Outside Panel

Weather rating
IP55 outside panel - general outdoor conditions
FORGE's product page rates the H6's outside panel IP55 - protection against dust and water jets for general outdoor conditions. It is not designed for driving rain, hail, salt spray, flooding or immersion, and FORGE's manual recommends a rain cover where the lock is exposed. Water ingress beyond the rating is not covered by the warranty (non-warranty disclaimer). On the coast, read coastal environments and see IP ratings explained.

FORGE H6 - Technical Specifications

Brand FORGE (FORGE Electrical, Ringwood VIC)
Item Code FELKH6BA
Model H6
Product Type Fingerprint smart lever handle set with tubular latch
Origin Owned by FORGE Electrical (Australia) · Manufactured in China
App Platform TTLock
Connectivity Bluetooth (about 5-10 m)
Remote Access Optional FORGE TTLock G5 gateway (or FORGE's DB2 video doorbell)
Access Methods Fingerprint, PIN code, RFID card, TTLock app and eKey, mechanical key
Fingerprint Capacity 200
Passcode Capacity 150
RFID Card Capacity 200
RFID Card Type MIFARE M1
Material Aluminium alloy
Suitable Doors Timber and aluminium
Panel Size 142.1 x 77.2 mm; outside lever 124.0 mm, inside lever 112.5 mm; 69.9 mm overall depth
Door Thickness 35-110 mm - measuring door thickness
Latch Tubular latch; 54 mm bore at 60 or 70 mm backset (FORGE template); 27 x 58 mm faceplate
Power 4 x AA alkaline batteries
Battery Life About 6-12 months (FORGE)
Emergency Power 5 V 1 A USB-C port (use a USB-A to USB-C cable)
IP Rating IP55 outside panel (FORGE's page) - IP ratings explained
Security Lockout 5 wrong attempts in a row = 90 second lockout
Passage Mode Yes - scheduled unlocked periods in TTLock
Handing Reversible levers - left or right hand
Factory Reset Remove the battery cover, hold the reset button, then enter 000#
Finish Black
Warranty 2 years (FORGE)

Dimensions

FORGE H6 dimensions - oval panels 142.1 mm high and 77.2 mm wide, outside lever 124.0 mm, inside lever 112.5 mm, 54 mm rose, 40 mm fixing centres, 69.9 mm overall depth
FORGE's drawing of the H6: both oval panels 142.1 mm high and 77.2 mm wide; the outside lever is 124.0 mm long and the inside 112.5 mm; the rear plate has a 54 mm boss and fixings 40 mm apart; the lever stands 69.9 mm off the door.

Check the bore (54 mm), the backset and the door thickness (35-110 mm) before ordering. FORGE's dimension sheet is in the PDF downloads.

Platform and Data

Platform. The H6 runs on TTLock - Bluetooth to your phone, with the TTLock G5 gateway for remote access. FORGE also names its DB2 video doorbell, which has a gateway built in.

Where your data goes. TTLock is run by Sciener, a Chinese company. Accounts outside China use TTLock's out-of-China servers; where that infrastructure is hosted, and which region Australian accounts use, is not published - in short, a Chinese company's servers, location unpublished. For the platform-by-platform picture see where each smart lock platform hosts its data, and for TTLock's security record see Chapter 14 - TTLock security.

Installation

The H6 fits a tubular latch into the door edge and clamps the outside and inside panels together through a 54 mm bore, with a data cable between them. FORGE's template is a reference, and the installation section of the manual runs through each step with drawings.

Installation Tips

Which way a door is handed is explained in how to tell which way your door or gate opens.

Frequently Asked Questions

Will it replace my existing lever lock?
If your door has a tubular latch in a 54 mm bore at 60 or 70 mm from the edge, very likely. Send us a photo of the latch and its backset and we will confirm.
Does it deadlock?
No - the H6 is a latch lock: the outside lever stays locked and the inside lever always opens. For a deadbolt, see the FORGE H4 mortice lock.
Do I need the G5 gateway?
Only for remote use. Fingerprint, PIN and card entry work with no phone at all, and the app works over Bluetooth within about 5-10 metres. Add the G5 gateway to unlock or change codes from anywhere.
What batteries does it use?
Four AA alkaline batteries, which FORGE rates at about 6-12 months. If they go flat, power the lock through the USB-C port or use the mechanical key.
Can it go on an outside door?
Yes, with some shelter - FORGE rates the outside panel IP55 for general outdoor conditions. Under a porch or eave is ideal.

Additional Information

  • Register an administrator straight away. Until the first administrator is added, the default admin code is 123456 and any fingerprint will open the lock. A factory reset puts it back into that state.
  • Measure your existing latch. The H6 needs a 54 mm bore; check the backset from the door edge to the centre of the bore.
  • Cut the spindle carefully. It must stand 15-20 mm proud of the inside face or the lock will not lock.
  • Use alkaline batteries. Fit four AA alkaline cells and replace them when the low-battery alert sounds.
  • Keep the mechanical keys away from the door - in the house or the car - so they are there if the batteries fail (key storage ideas).

Warranty

Warranty
Warranty
2-year FORGE warranty from the date of delivery - covers defects in materials and workmanship under normal use. Excludes improper installation or maintenance, misuse, accident, normal wear and tear (including fading or dulling of finishes) and water damage beyond the product's rated IP protection. Proof of purchase required for all claims. Returns & Warranty | FORGE warranty terms

Download PDF Resources

FORGE H6 Product Manual - Installation and System Settings (TTLock) (PDF)
FORGE's 22-page manual (Version 1.1) - specifications and drawing, the parts, installation including handing and the spindle length, batteries, TTLock setup, passcodes, fingerprints, cards and eKeys, app and remote unlock, factory reset, emergency power, passage mode and the weather disclaimer.
FORGE H6 Installation Template (PDF)
FORGE's drilling drawing - the 54 mm bore at 60 or 70 mm from the door edge and the 27 x 58 mm latch faceplate recess with M5 holes 41 mm apart.
FORGE H6 Dimensions (PDF)
FORGE's dimension drawing of the H6 - panels, levers, rear plate and depths.
FORGE TTLock App Pairing Guide (PDF)
FORGE's two-page TTLock pairing sheet - download the app, register, then add the lock with your phone within 2 metres. It is FORGE's general TTLock sequence and names no lock model.
FORGE Logo

FORGE H6 Fingerprint Smart Handle Lock - FAQ, Setup and Owner's Guide

Everything below is here to help you choose, fit, set up and live with the FORGE H6. For general smart lock questions see our Smart Lock FAQ (Chapter 13), and for measuring and fitting the Buyer's Guide.

Choosing a FORGE Lever Lock

How does the H6 compare with the H4?
The H6 is a tubular latch lock for a 54 mm bore - a straight swap for most existing lever sets - with 200 fingerprints, IP55 and 4 x AA batteries. The H4 is a mortice lock with a deadbolt, sold with a choice of backsets, IP65 on the outside handle and 4 x AAA batteries.

Door Fit

Is the backset 60 or 70 mm?
FORGE's template marks the 54 mm bore at both 60 mm and 70 mm from the door edge, the two backsets in the product name. Tell us which your door has and we will confirm the latch.
What door thickness does it suit?
35-110 mm, timber or aluminium.
How big is the latch faceplate?
The recess on the door edge is 27 mm wide and 58 mm tall, with M5 screw holes 41 mm apart.

Credentials and Access

How do I get a fingerprint to register reliably?
Press the finger firmly on the sensor several times when prompted, moving it slightly each time so the lock captures different areas. Avoid wet fingers. Older people can have flatter fingerprints - register the same finger more than once. Children's fingerprints change as they grow, so update them every few months or give them a passcode.
What is a Forced Fingerprint?
A duress fingerprint. You register it like any other, but when it is used the administrator receives an alarm notification. It is meant for an emergency where someone is forcing you to open the door, not for daily use.
What kinds of passcodes can I create?
Four: time-limited, one-time (it must be used within 6 hours of being created), permanent and recurring. Time-limited, permanent and recurring codes must be used once within 24 hours of their start time or the lock suspends them. Codes are generated by the app and can be customised afterwards, 4 to 9 digits (manual page 14; Chapter 14 - passcode types).
Which RFID cards does it use?
MIFARE M1 cards - up to 200. Two come in the box, and extra FORGE MIFARE 1K cards are sold separately.
What is an eKey?
An eKey gives another TTLock account the right to unlock - time-limited, one-time, permanent or recurring - with options for remote unlock, an unlock link that works without the app, or near-administrator rights (TTLock eKeys).
What happens after several wrong attempts?
After five wrong attempts in a row the lock ignores all input for 90 seconds. The keypad goes back to sleep after 20 seconds without use.

Remote Access and the G5 Gateway

Do I need the G5 gateway?
Only for remote use. Fingerprint, PIN and card entry work with no phone at all, and the app works over Bluetooth within about 5-10 metres. Add the FORGE TTLock G5 gateway to unlock on demand, change codes or check records from away from home - what a gateway actually does and the G5 explained.
Where should the gateway go?
Plug it in indoors within Bluetooth range of the lock, on a 2.4 or 5 GHz Wi-Fi network - the closer the better, with as few walls as possible in between. If the lock keeps dropping off, see the real fixes for Wi-Fi dropouts and gateway placement.
Why does remote unlock not work after adding the gateway?
Remote Unlock must be switched on for the lock in the app, and Power Saving Mode turned off (manual page 18). Check that the gateway shows the lock in range.
Can I add a hand-held remote?
Yes - FORGE offers the FORGE TTLock Bluetooth remote as an add-on for the H6. It unlocks at close range without the app or a code.

Power and Batteries

How long do the batteries last?
FORGE rates the 4 x AA alkaline batteries at about 6-12 months, depending on use.
How do I power it in an emergency?
Connect a power bank to the USB-C port with a USB-A to USB-C cable and unlock normally (manual page 20). The mechanical key is the other backup.

Installation and Troubleshooting

My new H6 will not lock - what should I check?
The spindle length first: it must stand 15-20 mm proud of the inside face (manual page 9). Then check the lever directions and that the data cable is connected.
How do I factory reset it?
Remove the battery cover, hold the reset button until prompted, then enter 000# (manual page 19).

Related Products, Guides and Chapters

FORGE Logo

What's in the Box - FORGE H6 Fingerprint Smart Handle Lock

FORGE H6 parts - AA batteries, battery cover, internal lock panel, connection screws, internal silicone base pad, latch, spindle, external silicone base pad, threaded sleeves, positioning columns and external lock panel
FORGE's labelled parts drawing.
  • Exterior lock panel x1
  • Interior lock panel x1
  • Tubular latch x1
  • Latch plate x1
  • Keys x2
  • IC (RFID) cards x2
  • Installation accessories kit x1
  • Installation template x1
  • User manual x1
Contents as listed on FORGE's H6 page. FORGE's parts drawing shows 4 x AA batteries; the contents list does not include them, so have four AA alkaline cells ready. The TTLock G5 gateway, the TTLock remote and extra MIFARE 1K cards are sold separately.
FORGE Logo

FORGE H6 Fingerprint Smart Handle Lock - Dimensions

FORGE H6 dimensions - oval panels 142.1 mm high and 77.2 mm wide, outside lever 124.0 mm, inside lever 112.5 mm, 54 mm rose, 40 mm fixing centres, 69.9 mm overall depth
FORGE's drawing of the H6: both oval panels 142.1 mm high and 77.2 mm wide; the outside lever is 124.0 mm long and the inside 112.5 mm; the rear plate has a 54 mm boss and fixings 40 mm apart; the lever stands 69.9 mm off the door.
FORGE Logo

FORGE H6 Fingerprint Smart Handle Lock - User Manual

FORGE's manual for the H6 (Version 1.1), page by page. The back-cover contact page is left out. Prefer the PDF? Download the manual.

FORGE H6 user manual page 1 - Cover - Biometric Handle Smart Lock H6, SKU FELKH6BA, Version 1.1
Page 1 - Cover - Biometric Handle Smart Lock H6, SKU FELKH6BA, Version 1.1
FORGE H6 user manual page 2 - Specifications and drawing
Page 2 - Specifications and drawing
FORGE H6 user manual page 3 - Overview
Page 3 - Overview
FORGE H6 user manual page 4 - Installation overview
Page 4 - Installation overview
FORGE H6 user manual page 5 - Step 1 - preparing the door
Page 5 - Step 1 - preparing the door
FORGE H6 user manual page 6 - Step 2 - fitting the latch
Page 6 - Step 2 - fitting the latch
FORGE H6 user manual page 7 - Step 3 - lever direction
Page 7 - Step 3 - lever direction
FORGE H6 user manual page 8 - Step 4 - outside panel
Page 8 - Step 4 - outside panel
FORGE H6 user manual page 9 - Spindle length
Page 9 - Spindle length
FORGE H6 user manual page 10 - Step 5 - inside panel
Page 10 - Step 5 - inside panel
FORGE H6 user manual page 11 - Batteries and post-installation checklist
Page 11 - Batteries and post-installation checklist
FORGE H6 user manual page 12 - Introduction - default code and the TTLock app
Page 12 - Introduction - default code and the TTLock app
FORGE H6 user manual page 13 - Initial setup
Page 13 - Initial setup
FORGE H6 user manual page 14 - Passcodes
Page 14 - Passcodes
FORGE H6 user manual page 15 - Fingerprints
Page 15 - Fingerprints
FORGE H6 user manual page 16 - RFID cards
Page 16 - RFID cards
FORGE H6 user manual page 17 - eKeys
Page 17 - eKeys
FORGE H6 user manual page 18 - App unlock - Bluetooth and remote unlock
Page 18 - App unlock - Bluetooth and remote unlock
FORGE H6 user manual page 19 - Factory reset
Page 19 - Factory reset
FORGE H6 user manual page 20 - Low battery, emergency power, lockout and Passage Mode
Page 20 - Low battery, emergency power, lockout and Passage Mode
FORGE H6 user manual page 21 - Non-warranty disclaimer - weather and outdoor use
Page 21 - Non-warranty disclaimer - weather and outdoor use
FORGE Logo

PDF Files - FORGE H6 Fingerprint Smart Handle Lock

FORGE H6 Product Manual - Installation and System Settings (TTLock) (PDF)
FORGE's 22-page manual (Version 1.1) - specifications and drawing, the parts, installation including handing and the spindle length, batteries, TTLock setup, passcodes, fingerprints, cards and eKeys, app and remote unlock, factory reset, emergency power, passage mode and the weather disclaimer.
FORGE H6 Installation Template (PDF)
FORGE's drilling drawing - the 54 mm bore at 60 or 70 mm from the door edge and the 27 x 58 mm latch faceplate recess with M5 holes 41 mm apart.
FORGE H6 Dimensions (PDF)
FORGE's dimension drawing of the H6 - panels, levers, rear plate and depths.
FORGE TTLock App Pairing Guide (PDF)
FORGE's two-page TTLock pairing sheet - download the app, register, then add the lock with your phone within 2 metres. It is FORGE's general TTLock sequence and names no lock model.
FORGE Logo

FORGE H6 Fingerprint Smart Handle Lock - Product Gallery

FORGE H6 fitted to a timber front door beside a rendered wall
The H6 on a timber door. FORGE image.
FORGE Logo

FORGE Warranty

FORGE Electrical products sold by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries are covered by FORGE's 2-year warranty against defects. All warranty claims are lodged with us, and we liaise with FORGE on your behalf.

Warranty Summary

DetailCoverage
WarrantorFORGE Electrical
Duration2 years from the date of delivery
Who is coveredThe original purchaser
What is coveredDefects in materials and workmanship under normal use and service
RemedyRepair or replacement of the product or faulty part, with new or refurbished goods, at FORGE's discretion and at no charge
Proof of purchaseRequired for all claims
Applies toFORGE-branded products only

How to Make a Claim

For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
  1. Notify us in writing within the 2-year warranty period, including your proof of purchase and a description of the fault.
  2. We will assess your claim with FORGE and advise the next steps. The product may need to be returned for assessment.
  3. Where the defect is covered, FORGE will repair or replace the product or faulty part at no charge.

Exclusions

The FORGE warranty does not cover:

  • Improper installation, maintenance or operation, including not following FORGE's product specifications or instructions
  • Normal wear and tear
  • Misuse, abuse, negligence or accident
  • Modification by anyone other than FORGE Electrical
  • External causes such as natural disasters
  • Damage from excessive rain, water ingress, flooding or other liquid exposure beyond the product's rated IP protection level
  • Cosmetic ageing of outdoor finishes - light colour fading, surface dulling or minor oxidation from UV exposure, humidity and temperature changes
IP Ratings Are Not a Guarantee Against Extreme Weather
IP ratings on FORGE outdoor locks are intended for general outdoor conditions - rain, sun and dust. They do not guarantee performance under extreme exposure such as driving rain, hailstorms, constant salt spray, flooding or immersion.

Important Notes

Outdoor Installations
In unusually harsh or exposed locations, FORGE strongly recommends fitting a rain cover or protective hood over the lock to shield it from direct weather and driving rain. If your product has been exposed to water, contact us for support.
Your Rights Under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The FORGE warranty is in addition to these rights.
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